Buyer keeps buying and then cancelling orders
Anyone know how to deal with this?
Over the last 24 hours a buyer has started ordering FBA items and then cancelling them. So far 3 different (but very simjilar products)
9 Orders in total, a few minutes apart
All FBA apart from one FBM (which is how I spotted it)
Report to Amazon? Ignore?
Not sure if it's a targetted attack or just someone with no clue
6 replies
Seller_d8YGbIjNqwFxn
I would ignore it. It is most likely an indecisive customer who can't make up their mind about the products. If they are similar maybe they are not sure which one to buy?
I doubt it is any form of attack on your account. They could potentially leave negative feedback for orders they cancel but that is about it.
You could report it to Amazon but there isn't really any abuse here. The only possible type of abuse would be placing orders to hold your stock to stop others buying it, but from what you describe that doesn't sound the case here.
Seller_2MDS66zdjPMUU
As long as the customer cancels the item themselves it should not affect your account health.
Having said that we had a customer who ordered the exact three same scarves five times and when they arrived with her she requested a refund. As it is clothing we had to pay the return costs. We tried to message the buyer but we had not response We then reported this as buyer abuse to Amazon with absolutely no understanding or care. Nothing was done. It was "transferred to another team" (AKA Amazon Black Hole) and heard nothing at all more.
We then needed to cancel two more orders for the same products and as the customer did not respond to our message we cancelled them and took the metric. We then removed these products from sale for a month and thankfully she did not place a further order.
