Seller_DlXdFZxY43j9O
Order refunded but customer now wants to repay
A customer received a refund for a missing order, however it has now turned up the day after the refund. They have messaged and asked to repay for the order rather than return it. Is this even possible once a refund has gone through?
Tags:Customer, Refunds
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6 replies
Seller_QuM1AZgzfU9x4
Yes, but they'd need to contact customer service and ask to be re-charged. Often customer service will tell them not to worry about it.
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Seller_ZVAz3d5lZuGid
Yes, exactly as above, they can ask CS, but they usually tell them to just keep as a 'goodwill gesture' ! - but of course the seller is out of pocket.
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Seller_DlXdFZxY43j9O
yep customer messaged me to say they are trying to pay but Amazon just wont recharge for the item, they keep telling them it is fine and to keep the refund and the product :(
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