I have been trapped in a vicious cycle with one listing for over two months that I cannot seem to break out of, despite multiple escalations.

Here is exactly what keeps happening, over and over again:

Amazon's automated pricing health system flags my listing as uncompetitively priced and removes my Featured Offer

I provide proof showing my pricing is correct and justified

Amazon reviews it, agrees my pricing is compliant, and restores my Featured Offer

Amazon's same automated pricing health system flags the exact same listing again for the exact same reason

Repeat — this cycle has now happened nine times in two months

The core problem is that Amazon's algorithm is benchmarking my fully personalised, individually laser-engraved, made-to-order product against generic non-personalised products. Every time a human at Amazon reviews it they agree the comparison is invalid and restore my Featured Offer. But the automated system never gets corrected and keeps triggering the same flag again.

This has been escalated to specialist teams, partner teams, and the Managing Director's Escalation Department. Multiple internal investigations have confirmed my pricing is compliant. Yet the automated system keeps overriding those findings and removing my Featured Offer regardless.

My Featured Offer is currently inactive again and the cumulative damage to my sales rank and revenue over two months is severe.

Relevant Case IDs: 12311440552, 12212512732, 12100552052, 12160617902

I would really appreciate a Community Manager's help in breaking this cycle permanently.

Thank you.