Hi everyone

We have a frustrating problem. We need to set some longer handling times on some products, say 5 days, and Amazon appear to just be ignoring it, resulting in a load of "late shipments" from us. I've checked the listing in manage inventory, opened it up, and the handling time is correctly showing as 5. However, when I search for the product as a customer, the delivery date being given is for 2 days handling time. Likewise when our orders for the product come in, the promise date is too soon and we are inevitably shipping them "late".

Has anyone had something similar? I'm really not sure what else to do other than set the handling time. It isn't everything, some of our products are picking up the handling time we have set, others are ignoring it.

We don't have the new automatic shipping turned on.

Thanks in advance for any help.

We usually dispatch same day so have handling time set to "0"

However, we need to do some work in our warehouse and therefore want to set handling time to 2 day

We changed it in the Shipping settings < General shipping settings.

Received several orders with the 2 day adjustment, then received one which was only placed today with a ship date of today.

Raised case with seller support - got told it was because we have 3 shipping templates.

The particular ASIN ordered is on the default shipping template, and therefore should have had the handling time adjusted.

Also, Seller support are suggesting that only items on default shipping will have handling time adjusted when handling time is changed - if this is true, how do I change the handling time for other shipping templates??

Hi everyone.

Can someone explain me what would be the difference between 'Handling Time' and 'Order Cut-off Time'?

I just noticed that I have 'late shipment' mark on order placed on Friday 17th January. Went to shipping setting where I found that order cut off was set at 2pm. I have my default set to 2 day but also had fact Automated handling time on but wasn't aware that in fact Amazon may push us to same day dispatch?

I have straight disabled Automated handling time. We all need to have our fingers on the pulse all the time in here to avoid troubles :(

Many thanks