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Royal Mail 48 No Longer Provides Valid Tracking??
We have always used Royal Mail 48 as our parcel delivery method.
Royal Mail 48 has a barcode tracking number.
This method has worked well for years. Yet since 31/05/2024 the barcodes no longer register with Amazon software. The Royal Mail website indicates that a oarcel has been delivered, with a photograph as evidence.
This is now impacting our valid tracking rating.
Has Amazon banned Royal Mail delivery???
4 replies
Seller_ZQyopdiwkUHOZ
There's an issue right now with quite a few delivery methods showing as invalid that shouldn't. Some Royal Mail but also some with other couriers.
There is a thread with a fair few replies about it in which a Mod asked people to open cases with seller support, then post the case IDs in the thread.
It seems to be an Amazon side error that started from some time around the 28th for some people. It started on the 30th for us.
Seller_ztaOlsnPiZSvE
Hi everyone,
Amazon has changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive
Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.
This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?
I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.
Seller_ztaOlsnPiZSvE
Amazon have changed their policy on Royal Mail 2D Barcodes (Royal Mail scanned on delivery). Previously, Amazon accepted our valid tracking proof, as Amazon accepted and knew Royal Mail only scan about 80% of packages. However, this has changed. 100% of our orders are sent with VTR, and we only used "scanned on delivery" on very low priced items where it needs to be more competitive
Last Friday, some of our listings were deactivated. When I appealed, it was rejected. After discussing with Amazon, our options are to switch to a different postal method (more expensive) or buy postage from Amazon.
This means we're being forced to buy postage from Amazon to stay competitive, with no real improvement in delivery scans from Royal Mail. Additionally, using our 3rd party software to process orders might become more complicated. Will Amazon access details from eBay and our website orders?
I think this policy change is unfair, and anyone using Royal Mail 24/48 (CRL) should be aware.
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