invoicing business customers
I have tried to invoice Amazon business customers but cannot generate an invoice through Amazon as my vat number gets rejected as we are no longer in the eu I cannot see why this is a problem since we left the eu years ago, I have tried uploading word and pdf invoices but they do not seem to fit in with Amazons requirements and also get rejected, their help page is useless too! any ideas folks?
invoicing business customers
I have tried to invoice Amazon business customers but cannot generate an invoice through Amazon as my vat number gets rejected as we are no longer in the eu I cannot see why this is a problem since we left the eu years ago, I have tried uploading word and pdf invoices but they do not seem to fit in with Amazons requirements and also get rejected, their help page is useless too! any ideas folks?
4 replies
Kai_Amazon
Hi @Seller_3cuBDmWTNyqFH,
Thank you for reaching out to us. I have reviewed your case 127858957-- and can see that our support team has provided an update.
The issue is that the legal name in your Seller Central account does not match the legal name registered with HMRC. This mismatch is causing your VAT invoices to be rejected. To resolve this:
- Update your account information in Seller Central to match your official HMRC registration details
- Once updated, contact the appeals team so they can review and reinstate your ability to generate invoices for business customers
Please check Case for the full details.
If you have further questions after reviewing the update, please let us know.
Best,
Kai
Manny_Amazon
Hello @Seller_3cuBDmWTNyqFH,
The escalation team has created a new case to work with you on this issue. Please review your case log for case #12942974232 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.
Regards,
- Manny
