Need Higher Escalation Path – Repeated Unresolved Support Cases
Hi everyone,
I'm facing ongoing issues with Seller Support and am hoping someone here can guide me on a reliable escalation path.
Over the past several weeks, I’ve opened multiple support cases regarding various issues, but the responses have been extremely unhelpful. Most replies seem to be copy-pasted templates that do not address the actual problem, and there’s little to no evidence that the issue is being properly reviewed or understood.
Despite following up with detailed explanations, I’m stuck in a loop of generic replies with no resolution.
I’m looking to escalate this to a higher-level team or supervisor who can actually investigate and resolve the issue. Can anyone suggest:
• A reliable way to escalate a case within Seller Central?
• Any tips on how to draft a case escalation request so that it gets real attention?
Any insight or experience you can share would be greatly appreciated. I'm sure many other sellers here are in the same boat.
5 replies
Seller_LVZcgxAgZ2xBv
What are the issues?
If you have received violation notices, post them here, personal details removed.
Seller_4zBzdtgCyS9EI
You are confused. There IS NO seller support.
The people that respond to inquiries and calls ARE NOT TRAINED to help, not allowed to think for them self and have ZERO power to do anything for you but take notes and send them to a "team". There is a trash box at the team's office, all printed requests fall right in the bin as they come out. Between coffee breaks, a team member may be bored and pull a random ticket that happens to come out of the machine. If they don't like it, they throw it in the bin and try the next one, for quota...
"support" does in fact only chose whatever pre-written response THEY think fits best, of course they have to pick one without ANY real training telling them what actually fits. If your questions are too pushy or complicated, they close the case or the "connection is lost"
Their job is to get rid of you, as cheap as possible. It truly is not their fault, they make the minimum and try to feed their families.....
KJ_Amazon
Hello @Seller_qGzs5hvP2ipVs If you share the issue/case that you believe was not handled correctly, I can review the issue and determine what next steps may be available to you.
KJ_Amazon
