Bestseller down for 20 days, 100k lost so far :(
Dear ops, can someone here help with ticket 11687770352 ?
Our seasonal bestseller is down, or more precisely - the inventory is "reserved" due to some system error, and we have lost 100,000 EUR so far during peak season.
We have a multivariation listing with 3 different weights of the product - 1kg, 2kg and 3kg. 2kg and 3kg is fine, but 1kg was put into "reserved" and it seems it's too complicated for someone to come to the conclusion that is should not be blocked.
Please can someone escalate this, support on Amazon kills every business and you can no longer speak to a human that can help. What a disaster.
Bestseller down for 20 days, 100k lost so far :(
Dear ops, can someone here help with ticket 11687770352 ?
Our seasonal bestseller is down, or more precisely - the inventory is "reserved" due to some system error, and we have lost 100,000 EUR so far during peak season.
We have a multivariation listing with 3 different weights of the product - 1kg, 2kg and 3kg. 2kg and 3kg is fine, but 1kg was put into "reserved" and it seems it's too complicated for someone to come to the conclusion that is should not be blocked.
Please can someone escalate this, support on Amazon kills every business and you can no longer speak to a human that can help. What a disaster.
6 replies
Seller_ZVAz3d5lZuGid
You need to tag in some forum mods for them to be able to look into your case ID.
Seller_QC2LKMEEbrTFq
@Xander_Amazon@Indy_Amazoncan you please help
Spencer_Amazon
Hello @Seller_QC2LKMEEbrTFq,
I checked your case 11687770352 and saw it was updated a few hours ago.
I requested an update from the team. We stay in touch.
Regards, Spencer
