Orders not showing?

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_CMDvDUCNhoG4x

Orders not showing?

I am FBM. I received email notifications that items have sold. I can also see them on ShipStation. However, i buy my postage/tracking from Amazon Seller Central. Again, on the dashboard, I can see I have three orders, but when I click on manage orders to purchase postage and fill the orders, the orders aren't showing. The header says the correct amount of orders unfilled, but they aren't listed and I can't fill them.

Opened a ticket with support, of course. But I got the "the specialist will have to take a look at this."

Now what? Do I fill the orders using ShipStation? Will I get "credit" for not shipping them out today because of this technical issue if I fill them tomorrow?

35 views
6 replies
Tags:Seller fulfilled
00
Reply
6 replies
user profile
Seller_c9lY8wF1Vo61O

Have you clicked on the Seller Fulfilled Orders to check those?

img
00
user profile
Seller_OvL8C4BJWiuS9

Are the order in "pending" status or "unshipped" status?

10
user profile
Seller_CMDvDUCNhoG4x

Ooof everyone - I did it to myself. In the upper right hand side of the Manage Order pages you can search by dates. I forgot I had used this function to see how many shipments I had in December. The setting stayed on and stayed set to December so when I went in to process my orders, today's order were not showing. I toggled it back to the today setting and the orders showed up. Whew!

20
Follow this discussion to be notified of new activity