My Account is suspended so i want to delate my account and re create account
my account is suspended and my connected my mobile number is lost this is not recover so i am not login my account so i want to delete my account and recreate new account
3 replies
Seller_SITNVuZK87zGK
Unfortunately you can’t delete a suspended account and any new accounts opened will at some point link to your suspended account.
You need to resolve the issues on your suspended account.
Seller_BS5lg2keRs2QO
What you want to do will not work as your new account will be suspended. If you can’t get the SMS password then you should follow these steps:
Summary
What if my phone/device is lost or stolen and I’m unable to receive my Two-Step Verification code?
If your phone is lost or stolen, contact your carrier immediately and ask them to block or suspend your line, until you can figure out what happened.
To gain access to your Seller account, try logging in to Seller Central and click on Didn’t receive the code? on the bottom of the Two-Step Verification page. Select your backup method for receiving your code.
If you don’t have a backup device and can’t change your settings, you’ll need to go through the Two-Step Verification Account Recovery process. This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in. On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.
Note: Seller Support cannot override this verification process.
There are several things you can do to ensure that you always have access to your account:
- Provide a reliable backup method when you enable Two-Step Verification. This way, if you change your phone number or lose your mobile phone, and forget to update your account, you will still have access.
- Keep your advanced security settings up to date. To view your settings in Seller Central, click on Settings > Login Settings > Advanced Security Settings > Edit . You’ll need to receive a code and validate it before you can make any changes.
Seller_7AjlD0wnUlfiw
Ummm… how did you manage to log in on the fora without your mobile number? Did you use a backup number?