Royal Mail Shipping to Northern Ireland
Hi All, hope this helps.
I recently had several items returned to me as “failed electronic customs clearance” after a bit of checking they were all to NI.
After a long winded convo with Royal Mail today, i was told they are aware of this issue and its due to changes with Irish customs and RM is waiting on an update as to what they need to do.
Asked if there was another way to ship i was advised NO. All items sent to NI at present will be rejected. Further more!
They will not be refunding any postage cost paid even though they are aware
They are advising people to try and send again (yep makes perfect sense)
They have not made this public “yet” as they are waiting to find out what changes they need to make in order to update there customers.
So there still taking orders and charging accounts knowing full well its going to be rejected and there is no idea of when this will be resolved!
So if your getting these returns, now you know why.
31 replies
Seller_sFEUMUfeW5484
We ship a fair bit to NI with no issues, via RM Click and Drop.
My guess is that you’re missing some info in your shipments.
Seller_0Amk0hnQkPWMH
Since March this year for all our orders to NI we stick on an electronic CN22 label which includes our EORI number and the item’s HSS code for this very reason. All accepted so far 
Seller_DJwE1RXTpAHPh
what’s Irish customs got to do with NI though I wonder?
Seller_Iti0OkAyMPN7I
I ship a lot to Northern Ireland (Mostly Belfast), (very little via Amazon though) nealy 50kg today alone 95% are Tracked 24 most arrive NWD ocassional 1 day delay
Tracked 48 always a day later than expected CRL on the other hand has an average delivery of 7 days if it gets scanned at all, not had any returned though.
All through CD no customs forms generated and no CN22 as not required
Seller_NP1mP1XTdU2xj
Ive had 2 now that has come back to me from the ROI as failed electronic customs clearance 
Seller_3QN6nyvDSUqCv
My deliveries to Northern Ireland are OK
- I attached 2 copies of the Invoice on the outside
- this seems to help
All my deliveries to the Republic of Ireland ( Eire ) have been returned since July 1st
- I am stopping sales to Ireland and cancelling / refunding any orders that slip through
Seller_MKi6wqe68YZuu
I don’t think Royal Mail have properly adjusted to the changes in July.
For example, you can’t send printed matter with an IOSS number.
Seller_EIkfX7Xycaq4H
I have had a lot of items back from Ireland for this reason but none from NI
Are you sure they were NI addresses not southern Ireland EIRE ?
Seller_DTufFoxJuMU0M
I live in NI and have received every shipment/mail item I have ordered, none with customs forms
Seller_EIkfX7Xycaq4H
Yes i have had a reply from my account manager about this who has send this copy and paste reply
