Groundhog Day!
I have received an email entitled "Branded listings to be removed on 11 September 2026" and the only imapacted brands 'BRAUN' have nothing to do with us. We are a small family business that only sells our own unique items. I have just spent an hour trying to submit a case but cannot get past the AI gatekeeper who keeps insisting on a entering a relevant SKU. I can only assume it relates to a Braun for which I have no clue about. I tried submitting 2 cases with different wording plus using the 'contact us' link from a recent case but they all just loop back to the Get Help and Resources page.
Has anyone else had the same problem and is there a solution to resolving this issue that has been created by Amazon?
Groundhog Day!
I have received an email entitled "Branded listings to be removed on 11 September 2026" and the only imapacted brands 'BRAUN' have nothing to do with us. We are a small family business that only sells our own unique items. I have just spent an hour trying to submit a case but cannot get past the AI gatekeeper who keeps insisting on a entering a relevant SKU. I can only assume it relates to a Braun for which I have no clue about. I tried submitting 2 cases with different wording plus using the 'contact us' link from a recent case but they all just loop back to the Get Help and Resources page.
Has anyone else had the same problem and is there a solution to resolving this issue that has been created by Amazon?
4 replies
Seller_4jaHlE3EDp5hj
Yes I have the same issue, only sell our own branded items. I have a case :-
Thank you for contacting Multi-Channel Fulfillment Merchant Support about the additional documentation required for supply chain listings.
We appreciate your patience. We've escalated this to our internal team for further investigation and are actively working toward a resolution.
Glenn_Amazon
HI there @Seller_2bHjLSCpEV7IN,
Thank you for reaching out with your concerns with this notification. In some instances you may receive notices if you have ever listed a product under the given Brand, even if you don't have active listings. You should be able to create a case by indicating you wish to reach out regarding the notification and that you don't have a mentioned SKU. You can also use this Seller Support help page and indicated your issue is not listed. If you have any difficulties with Seller Support please provide your details here including a Case ID if possible. Thank you for your understanding.
-Glenn
