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Account deactivated due to multiple accounts
Hi,
I have had my seller account deactivated, this was before I made any listing's or sales. The reason for deactivation is that there are multiple accounts associated with me. I have been trying to look into why this could be the case, since I have only intentionally set up one account. The deactivation email stated that it is due to another account which has the same name. When I log on to my account, it does ask me which account I want to use, but both are the same name and have the same merchant IDs for the North America and Europe stores (I only intend on selling in the UK, at least for now).
Is the issue likely to be the duplicate identical accounts? Or is there something else that I'm missing? If that is the case how do I go about deleting one of those accounts to get the other reactivated?
I appreciate any help since up until now I have only had unhelpful responses to the reactivation request.
1 reply
Emet_Amazon
Hello @Seller_4iClUahFZNPoj,
Thank you for posting your concerns with a multiple account policy violation.
I have had my seller account deactivated, this was before I made any listing's or sales. The reason for deactivation is that there are multiple accounts associated with me. I have been trying to look into why this could be the case, since I have only intentionally set up one account. The deactivation email stated that it is due to another account which has the same name. When I log on to my account, it does ask me which account I want to use, but both are the same name and have the same merchant IDs for the North America and Europe stores (I only intend on selling in the UK, at least for now).
Is the issue likely to be the duplicate identical accounts? Or is there something else that I'm missing? If that is the case how do I go about deleting one of those accounts to get the other reactivated?
It sounds like when you created your account you signed up for a global selling account. This creates a store in multiple regions under the same account. Each store created is required to remain in an active status or all other stores risk being deactivated per our code of conduct - multiple accounts policy:
- You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
This will require that you first navigate to your account information page in seller central to verify what stores you may have under this account. You can use the region switcher at the top of seller central to switch, or use the links in our global accounts help page to sign into each store. You will need to navigate to each store and confirm they are active, addressing any accounts that are deactivated. Once you confirm all other stores are active, you sign back into the store with the multiple account violation and acknowledge the reactivation of the other stores.
If you need assistance with the reactivation of another store, I would need you to post the deactivation notice. This will allow me to understand the situation and provide guidance or next steps on moving forward.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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