I do not have a "Call back" button anymore
My account was suspended almost a year ago for Inauthentic items.
This was obviously reported by some competitor who just wanted to close down all competition, as these were very low value common items. Amazon has fallen for that, and now I am being punished.
I am a drop shipper, and have never sold any of these items. Amazon keeps asking me for invoices which I obviously cannot provide.
My appeals have been rejected for no apparent reason, and now I don’t have a “Call me” button anymore…
15 replies
Seller_7VbclcPFFRTnc
That in itself was likely to get you suspended anyway
Are you looking to remove held funds ?
Or restart on amazon not dropshipping ?
Seller_D59sukg3PflcJ
Hi @BaldEagleTrade
I’m Aksh from Amazon and I’m here to assist you.
From the post above, we understand that you have concerns related to the reactivation of your account.
For a more detailed understanding of the issue, we request you to kindly provide us the first and the last snapshot/screenshot of the email received in your seller central performance notification about the issue in hand(account deactivation) and the marketplace you’re referring to, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Aksh.
Seller_pKdF0dnvoraDu
Hello @BaldEagleTrade,
Virgil here to assist.
Firstly, in order to assist you better, we would request you to kindly post a copy of your appeal, without sharing any personally identifiable information or confidential documents.
Also as rightfully explained by @The_Little_Shop, drop-shipping is allowed only if you adhere to the rules stated below:
- Be the seller of record of your products
- Identify yourself as the seller of your products on all packing slips, invoices, and external packaging
- Be responsible for accepting and processing customer returns of your products
For more details please visit Drop Shipping Policy.
Secondly, we would like to confirm if you have switched to an individual selling plan anytime in the past?
If you aren’t a professional seller, then it is possible that you may not have a Call Me Now button on your Account Health Page.
For more details please check Account health support FAQs.
If you would like to access the Call Me Now button on the Account Health Page, then we recommend you to switch to a Professional selling plan.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_pKdF0dnvoraDu
Hello @BaldEagleTrade,
Virgil here to assist.
Thanks for providing the information. We’re here to help you with the appeals process.
As you’ve stated you do not have valid inventory invoices due to drop shipping, we recommend you to kindly submit the invoices for the fulfilled orders, as they might help you provide supporting evidence to the appeal.
Additionally we would ask you to submit the appeal via the “Submit Additional Information” button as we do not have an alternative channel to appeal.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
