Account suspension due to related to former business partner's account
Hello all, my account have been suspended due to account relation, the related account is belong to my business partner。 The partner had left our company 4 years ago, when he worked with us, he have registered an account from Japan, his account have been merged with our accounts which is unable to be unmerged, last year, his account violated Amazon’s policy, no any appeal path anymore.
how to prove that we do no any relationship with his account to Amazon? I had submitted his resignation documents and our business separation agreement, I do not share anything of his account. Amazon rejected my appeal.
So looking for some feedback or advice in order to appeal to reinstate my account. Any idea?
Thanks.
4 replies
Seller_rGtEcZnu0JTRD
Its always tricky when you have Partners, however normally if you can prove that you are no longer affiliated with that person, then they will accept that, and I would have thought that a seperation agreement would serve as valid proof.
Just a thought - has your former partner definately removed you from their account, as if they have not that would explain why they have not accepted what you have provided.
Seller_f6b3Tk8KSNX2A
Hello @ROSA_ROSE,
Thank you for contacting us.
I understand that your account has been taken down for relation and you need our recommendation to activate the same.
Further,
I would advise you to do further research because the primary option to recover the privilege is to open the linked account.
Also, if you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.com/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account.
Supporting documentation may include sales deed, purchase agreement, business transfer agreement, contract termination, or partnership deed etc. Make sure to submit valid documents for further verification.
To understand more about our Multiple Account Policy, please go through our “Selling Policies and Seller Code of Conduct”.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Venessa
Seller_FYJXlv2P572YQ
Hi Veness，
Amazon reinstated my UK account today, do I need to appeal one by one for other Marketplace in Europe? thanks.
Best Regards,
Rosa_Rose
