We are notifying you that facilitating fake order to hold the inventory of another seller to damage or abuse the seller, their listings, or their ratings is a policy violation.
Hello.
A few days ago we received the following account policy warning
Your account is at risk of deactivation due to unaddressed violations that have lowered your Account Health Rating to below 100. Resolve the violation(s) within 3 days of this notification to avoid impact to your account. - "Facilitating fake orders to hold the inventory of another seller to damage or abuse the seller, their listings or their ratings is a violation of our Amazon Selling Policies and Seller Code of Conduct. As part of the Code of Conduct, sellers must not attempt to damage or abuse another seller, their listings or their ratings."
After spending the next few hours completely puzzled trying to figure out how this could have happened due to me not having even purchased anything on Amazon this year, i eventually got through to an Account Health Specialist who informed me that the violation had been triggered by one of our own branded ASIN's.
Of course, this didnt make any sense to us whatsover until we looked at the listing and realised that a chinese seller had infact hijacked our ASIN. Now, i have no idea why the Amazon algorithm has decided to accuse us of this policy violation, but im guessing that it has something to do with the fact that the brand and the ASIN belongs to us, so whatever has happened with the hijacker must have something to do with us.
We just had an appeal rejected, however we just recently submitted a very straight to the point structured appeal outlining very clearly what has happened. If this is looked into for just a few minutes by the appropriate team, they will clearly see that the policy violation has been applied to our account by mistake.
We are notifying you that facilitating fake order to hold the inventory of another seller to damage or abuse the seller, their listings, or their ratings is a policy violation.
Hello.
A few days ago we received the following account policy warning
Your account is at risk of deactivation due to unaddressed violations that have lowered your Account Health Rating to below 100. Resolve the violation(s) within 3 days of this notification to avoid impact to your account. - "Facilitating fake orders to hold the inventory of another seller to damage or abuse the seller, their listings or their ratings is a violation of our Amazon Selling Policies and Seller Code of Conduct. As part of the Code of Conduct, sellers must not attempt to damage or abuse another seller, their listings or their ratings."
After spending the next few hours completely puzzled trying to figure out how this could have happened due to me not having even purchased anything on Amazon this year, i eventually got through to an Account Health Specialist who informed me that the violation had been triggered by one of our own branded ASIN's.
Of course, this didnt make any sense to us whatsover until we looked at the listing and realised that a chinese seller had infact hijacked our ASIN. Now, i have no idea why the Amazon algorithm has decided to accuse us of this policy violation, but im guessing that it has something to do with the fact that the brand and the ASIN belongs to us, so whatever has happened with the hijacker must have something to do with us.
We just had an appeal rejected, however we just recently submitted a very straight to the point structured appeal outlining very clearly what has happened. If this is looked into for just a few minutes by the appropriate team, they will clearly see that the policy violation has been applied to our account by mistake.
25 replies
Seller_KUI21q3NMeH8U
@Julia_Amazon @Spencer_Amazon@Ezra_Amazon@Abella_Amazon Please could you look into this and escalate it to a more specialised team to look at my appeal to remove the policy violation. Thankyou
Seller_KUI21q3NMeH8U
@Roberto_Amazon please can you look into this urgently
Seller_540qgZMXuuXdD
I'm afraid I can't offer help here, but I feel the need to comment.
How are so many Chinese sellers able to do things that would get my account instantly shut down and funds held?
There's something rotten/corrupt somewhere.
Seller_Fg2fqaWOnEtha
Go to mediation if you can't get anywhere. When you ask for mediation, the fear that they will have to pay the fees if you win, normally makes them look at the issue carefully.
Seller_jU4kjOYUPfbQs
just had similar violation notification. Mine concerned 'trying to influence feedback to damage other sellers'
thought it was a scam so i reported it to Amazon. They acknowledge it.
Next thing an action tab appears on my account urging me to appeal.
I sent the copies of original notification and Amazon's acknowledgment.
Next thing i know is the Action tab disappears.
Go and fanthom this out ????
Abella_Amazon
Hello @Seller_KUI21q3NMeH8U,
This is Abella, from Amazon to help you. From the above post I understand that you are concerned about account reactivation.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
All sellers on Amazon are expected to follow the Amazon Selling policies and seller code of conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings. This includes, but is not limited to, placing fake orders to hold the inventory of your competitor.
Do you recall any situation where you might have attempted to damage another Amazon seller?
Have you reviewed this policy with your employees and third parties that you work with?
If you believe that the deactivation is in error provide evidence or examples that demonstrate their account complies with our policies.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_KUI21q3NMeH8U
hi Abella,
Thankyou for your reply.
I know exactly what the issue is. I have been targeted by a malicious seller in china on my own branded listing.
I sent an email to the MD explaining everything with evidence and two days later I was reactivated and thanked for addressing the violation on 11th July. However, they did not override the account health appeal or remove the violation which triggered deactivation again later that day as my account health remained at 0.
I’ve tried explaining this to account health and they’re not understanding and therefore rejecting appeals. Amazon are fully aware that Chinese sellers operate maliciously in big numbers, multiple buyer accounts, IP spoofing etc, and this is exactly what I am the victim of.
I have never received a violation in the years I have been selling. I own the brand of the ASIN involved, I can remove sellers through brand registry, it doesn’t make any logical sense whatsoever that I would make fake orders of this sellers offer on *my* listing.
I have had the seller removed via brand registry since, but also, their delivery time was over a month and they were priced higher than me. It is so obvious that they joined the listing with the intention to behave maliciously and have my account suspended.
I’ve really exhausted almost ever avenue, I’ve emailed the MD once more as they reactivated me last time, but I simply cannot believe that all of my hard work and my business is on the line because a Chinese seller with a brand new account has manipulated Amazon’s system maliciously.
Seller_KUI21q3NMeH8U
hi Abella,
I wasn’t getting anywhere with the appeals, therefore I emailed the internal team explaining exactly how this is an error.
They got back to me and said they’d look into it and give them 24 hours.
The next day my account was reactivated and I was thanked for addressing the policy violation. However, the team that looked into it reactivated the account but forgot to override the ongoing appeal and remove the violation that was causing the deactivation, therefore causing the account to deactivate again later that day.
This is the case ID I received when I was told they’d look into it and I’d hear back within 24 hours - CASE 11293019952
Please can this be rectified or sent to someone that can rectify it, thanks
Spencer_Amazon
Hello @Seller_KUI21q3NMeH8U,
I checked and your case was updated yesterday. I also checked with our partner team who are also looking into the case.
We stay in touch.
Regards, Spencer
Seller_sJUyozDeS1DKy
post.hi @Spencer_Amazonwhat about my case it has been over 1 months since I appeal for mediation can you update me as I been suspended for 3 months i first apply mediation on 17th july and close on 31st as they need proof of my business I reopen again and now it been over 1 month no reply but health team said is under review.
Seller_KUI21q3NMeH8U
hi Spencer,
Thanks for looking into things. Im guessing the case you’re referring to is 11459863092. This is the case that was created by someone at Amazon to try and get someone internal to view what’s going on. That was created a week ago and nobody from the internal team has even bothered to look.
When you say you’re in touch with the partner team, who are you referring to? Mediation request that I was told would take 10 working days is now on day 40.
Seller_sJUyozDeS1DKy
post.good luck mate I hope you get answer soon
Seller_sJUyozDeS1DKy
post.thank mate keep me updated mate when you do get reply you are 8 days ahead of me as I apply on 02/08/25 am still also waiting for reply.
I check cedr website they do say i that amazon do take several weeks to reply and they also said that you need to allow then this time to investigate.
TThis Is what they saying
Raise your complaint with Amazon in the first instance. The company will try and resolve your complaint to your satisfaction. This may take several weeks but you must allow them sufficient time to assess your complaint and respond.
Larry_Amazon
Hey @Seller_KUI21q3NMeH8U,
This is Larry from Amazon, thank you for bringing this to our attention regarding your account deactivation concern related to the Code of Conduct policy violation.
I understand your situation where you've received a notification about facilitating fake orders to damage another seller, and you've mentioned this is related to one of your branded ASINs that was allegedly hijacked by another seller.
Based on my review of your post,
Now, i have no idea why the Amazon algorithm has decided to accuse us of this policy violation, but im guessing that it has something to do with the fact that the brand and the ASIN belongs to us, so whatever has happened with the hijacker must have something to do with us.
We just had an appeal rejected, however we just recently submitted a very straight to the point structured appeal outlining very clearly what has happened. If this is looked into for just a few minutes by the appropriate team, they will clearly see that the policy violation has been applied to our account by mistake.
I want to provide guidance on next steps:
If you believe this enforcement is in error, you can submit an appeal through your Account Health Dashboard that includes:
An explanation of why you believe the deactivation should be reversed
Evidence demonstrating your compliance with our Selling Policies and Seller Code of Conduct
Any supporting documentation that proves you are the legitimate brand owner
Details about the alleged ASIN hijacking situation
Since you mentioned you've already submitted appeals, please ensure your latest appeal includes:
Clear evidence of your brand ownership
Documentation showing you haven't engaged in any activities that violate our policies
Any relevant information about unauthorized sellers on your listings
You can also request mediation if you believe your appeals were incorrectly assessed. This option is available through your Account Health Dashboard.
We take these matters seriously and want to ensure fair treatment for all sellers while maintaining marketplace integrity.
Thank you for your patience while working through this process. Please feel free to post any additional questions here in the forums.
Best regards,
Larry
