We are notifying you that facilitating fake order to hold the inventory of another seller to damage or abuse the seller, their listings, or their ratings is a policy violation.
Hello.
A few days ago we received the following account policy warning
Your account is at risk of deactivation due to unaddressed violations that have lowered your Account Health Rating to below 100. Resolve the violation(s) within 3 days of this notification to avoid impact to your account. - "Facilitating fake orders to hold the inventory of another seller to damage or abuse the seller, their listings or their ratings is a violation of our Amazon Selling Policies and Seller Code of Conduct. As part of the Code of Conduct, sellers must not attempt to damage or abuse another seller, their listings or their ratings."
After spending the next few hours completely puzzled trying to figure out how this could have happened due to me not having even purchased anything on Amazon this year, i eventually got through to an Account Health Specialist who informed me that the violation had been triggered by one of our own branded ASIN's.
Of course, this didnt make any sense to us whatsover until we looked at the listing and realised that a chinese seller had infact hijacked our ASIN. Now, i have no idea why the Amazon algorithm has decided to accuse us of this policy violation, but im guessing that it has something to do with the fact that the brand and the ASIN belongs to us, so whatever has happened with the hijacker must have something to do with us.
We just had an appeal rejected, however we just recently submitted a very straight to the point structured appeal outlining very clearly what has happened. If this is looked into for just a few minutes by the appropriate team, they will clearly see that the policy violation has been applied to our account by mistake.
We are notifying you that facilitating fake order to hold the inventory of another seller to damage or abuse the seller, their listings, or their ratings is a policy violation.
Hello.
A few days ago we received the following account policy warning
Your account is at risk of deactivation due to unaddressed violations that have lowered your Account Health Rating to below 100. Resolve the violation(s) within 3 days of this notification to avoid impact to your account. - "Facilitating fake orders to hold the inventory of another seller to damage or abuse the seller, their listings or their ratings is a violation of our Amazon Selling Policies and Seller Code of Conduct. As part of the Code of Conduct, sellers must not attempt to damage or abuse another seller, their listings or their ratings."
After spending the next few hours completely puzzled trying to figure out how this could have happened due to me not having even purchased anything on Amazon this year, i eventually got through to an Account Health Specialist who informed me that the violation had been triggered by one of our own branded ASIN's.
Of course, this didnt make any sense to us whatsover until we looked at the listing and realised that a chinese seller had infact hijacked our ASIN. Now, i have no idea why the Amazon algorithm has decided to accuse us of this policy violation, but im guessing that it has something to do with the fact that the brand and the ASIN belongs to us, so whatever has happened with the hijacker must have something to do with us.
We just had an appeal rejected, however we just recently submitted a very straight to the point structured appeal outlining very clearly what has happened. If this is looked into for just a few minutes by the appropriate team, they will clearly see that the policy violation has been applied to our account by mistake.
25 replies
Seller_KUI21q3NMeH8U
@Julia_Amazon @Spencer_Amazon@Ezra_Amazon@Abella_Amazon Please could you look into this and escalate it to a more specialised team to look at my appeal to remove the policy violation. Thankyou
Seller_KUI21q3NMeH8U
@Roberto_Amazon please can you look into this urgently
Seller_540qgZMXuuXdD
I'm afraid I can't offer help here, but I feel the need to comment.
How are so many Chinese sellers able to do things that would get my account instantly shut down and funds held?
There's something rotten/corrupt somewhere.
Seller_Fg2fqaWOnEtha
Go to mediation if you can't get anywhere. When you ask for mediation, the fear that they will have to pay the fees if you win, normally makes them look at the issue carefully.
Seller_jU4kjOYUPfbQs
just had similar violation notification. Mine concerned 'trying to influence feedback to damage other sellers'
thought it was a scam so i reported it to Amazon. They acknowledge it.
Next thing an action tab appears on my account urging me to appeal.
I sent the copies of original notification and Amazon's acknowledgment.
Next thing i know is the Action tab disappears.
Go and fanthom this out ????
Abella_Amazon
Hello @Seller_KUI21q3NMeH8U,
This is Abella, from Amazon to help you. From the above post I understand that you are concerned about account reactivation.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
All sellers on Amazon are expected to follow the Amazon Selling policies and seller code of conduct. As part of the code of conduct, sellers should not attempt to damage or abuse another seller, their listings, or their ratings. This includes, but is not limited to, placing fake orders to hold the inventory of your competitor.
Do you recall any situation where you might have attempted to damage another Amazon seller?
Have you reviewed this policy with your employees and third parties that you work with?
If you believe that the deactivation is in error provide evidence or examples that demonstrate their account complies with our policies.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_sJUyozDeS1DKy
post.good luck mate I hope you get answer soon
Seller_sJUyozDeS1DKy
post.thank mate keep me updated mate when you do get reply you are 8 days ahead of me as I apply on 02/08/25 am still also waiting for reply.
I check cedr website they do say i that amazon do take several weeks to reply and they also said that you need to allow then this time to investigate.
TThis Is what they saying
Raise your complaint with Amazon in the first instance. The company will try and resolve your complaint to your satisfaction. This may take several weeks but you must allow them sufficient time to assess your complaint and respond.
Seller_KUI21q3NMeH8U
hi mate,
Our account has been reactivated by mediation
Seller_sJUyozDeS1DKy
congratulations my friend am so happy for you do you think Spencer help you or this been done by mediation and how many weeks later you good reply am so happy for you my friend really really happy for you
Seller_KUI21q3NMeH8U
Thankyou mate. Nobody can actually get in touch with the mediation team. I’m sure it was just that the mediation team finally got round to viewing my case. 25th July I submitted
Seller_sJUyozDeS1DKy
post.that good so my number were kind match to 40 days am so happy for you so.how do know is them not Spencer does it say reply from mediation
Seller_KUI21q3NMeH8U
Because mods and seller support don’t have access to the mediation team. They can escalate some things but not mediation. Mediation just replied right now saying they resolved it
Seller_sJUyozDeS1DKy
post.thank mate for the information many people don't tell when the mediation reply with positive only which is rejected that is only people come here and ask for help thank you so much for letting me know and ofcourse many other people will know this now as well again congratulations and I know how this effect you, me and other people once again thank-you for sharing your good news with us
Seller_KUI21q3NMeH8U
mate I completely understand how stressful it all is and sometimes you just want the hope that even though it’s taking a long time, it will all be sorted soon. Best of luck to you
Seller_sJUyozDeS1DKy
post.thank you mate I will update here once I get reply so other people know timecale of the reply of mediation I do have hope is just matter of time now.
Larry_Amazon
Hey @Seller_KUI21q3NMeH8U,
This is Larry from Amazon, thank you for bringing this to our attention regarding your account deactivation concern related to the Code of Conduct policy violation.
I understand your situation where you've received a notification about facilitating fake orders to damage another seller, and you've mentioned this is related to one of your branded ASINs that was allegedly hijacked by another seller.
Based on my review of your post,
Now, i have no idea why the Amazon algorithm has decided to accuse us of this policy violation, but im guessing that it has something to do with the fact that the brand and the ASIN belongs to us, so whatever has happened with the hijacker must have something to do with us.
We just had an appeal rejected, however we just recently submitted a very straight to the point structured appeal outlining very clearly what has happened. If this is looked into for just a few minutes by the appropriate team, they will clearly see that the policy violation has been applied to our account by mistake.
I want to provide guidance on next steps:
If you believe this enforcement is in error, you can submit an appeal through your Account Health Dashboard that includes:
An explanation of why you believe the deactivation should be reversed
Evidence demonstrating your compliance with our Selling Policies and Seller Code of Conduct
Any supporting documentation that proves you are the legitimate brand owner
Details about the alleged ASIN hijacking situation
Since you mentioned you've already submitted appeals, please ensure your latest appeal includes:
Clear evidence of your brand ownership
Documentation showing you haven't engaged in any activities that violate our policies
Any relevant information about unauthorized sellers on your listings
You can also request mediation if you believe your appeals were incorrectly assessed. This option is available through your Account Health Dashboard.
We take these matters seriously and want to ensure fair treatment for all sellers while maintaining marketplace integrity.
Thank you for your patience while working through this process. Please feel free to post any additional questions here in the forums.
Best regards,
Larry
