VTR super low despite shipping with signed for service which is scanned all the way to customer
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Seller_DkW6l0ZKg90NL

VTR super low despite shipping with signed for service which is scanned all the way to customer

Hi, i just got message that my VTR is close to 0%! I use mostly signed for shippping service by national postal service. This service is scanned all the way to customer. All parcels are divered in time. Despite this my VTR is super low. Does anyone if it's an error or what? Or the polish postal service is not compatible with Amazon system and Amazon system does not see it?

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Sarah_Amzn
In reply to: Seller_DkW6l0ZKg90NL’s post

Hello @Seller_DkW6l0ZKg90NL,

Welcome to the Forums!

This is Sarah with Amazon.

Are you still facing issues with VTR?

Best,

Sarah.

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Seller_76AUwmqvSyRIM
In reply to: Seller_DkW6l0ZKg90NL’s post

It all depends on how you record your shipments in Seller Central. If you create download the report from the VTR page, you will be able to see which shipments are causing the low VTR. You will then be able to make corrective actions.

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Seller_DkW6l0ZKg90NL
Despite this my VTR is super low
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