Brand Registry refused for abusive conduct
I'm writing to you because I'm in trouble with my brand registry. I'm new on board, this is for my first product. I register my brand, create an identity, ...
I applied now 8 times, and each time I changed something that I thought it could unlock the situation (branding, photos, font used, ...). But I still get again and again that reply.
"A detailed investigation was conducted based on the (i) information available in our internal systems and (ii) information and documents provided by you. After carefully reviewing the information and documents, we have concluded that the brand/user has engaged in abusive conduct as per our policy."
It's a new brand, I made the design of the product, a new account, healthy (I mean the starting 200).
I was thinking that it was a problem with my product, but from the previous posts it seems to be more link to my account or me.
I checked with my attorney, and I confirmed my he is registered and that he is not violates United States Patent and Trademark Office (USPTO) rules and policies.
I also see people that say it could be link to abusive accounts, multiples, etc. I created an account for amazon Europe just before the covid, but with prices going up etc. I didn't dare to launch at that time and closed the account. So I had a seller account that never sell anything and closed it, and when I wanted to create a us account with the same email it was crashing, so I used another email. Could it be the reason? I’m not hiding any bad behavior account.
My latest case is 13619239791, can I ask to someone of the support to have a look?
Thank you
9 replies
Seller_Lu3bFSNnS57zM
Amazon usually ignores abuse. I am proof of it. I have had brands file 1000s of claims against me while selling to me and Amazon took 2 years before stopping it. It is going to get worse.
Seller_bKQTip1v0WtaS
@Sandy_Amazon, I saw you answer to a lot of people with that problem, could you please have a look ?
Seller_v95qqMBLFluEx
if it's not you, it's possible that it's from your lawyer.
Some lawyers are on Amazon black list and when they do you get this problem as well.
Seller_bKQTip1v0WtaS
I guess Amazon choose to not answer anymore to these questions. These is no post more recent than 3 month with a staff answer.
Some indications could be fair in my opinion, I don't even know if the problem is me, my account, my society, my brand, ... It's very frustrating
Dougal_Amazon
Hello @Seller_bKQTip1v0WtaS,
My name is Dougal from the Community Manager Team. Apologies for the delay in my response as I was out of the office and just returning this week. I can provide some guidance on your rejection.
Depending on the situation, Brand Registry typically does not disclose a lot of information around the denial reason as per their policy. However, I have worked on many seller cases with Brand Registry here and have some insights/ potential reasons that may help.
Typically when sellers receive this messaging it could mean 2 things:
- The seller themselves has engaged in abusive conduct
- The trademark/brand is abusive.
For 1. If sellers have been selling for awhile, some sellers will have Account Health metrics they will need to work on, or have other selling accounts they opened in the past/present that in bad standing. (deactivated, terminated, not meeting account health metrics, unresolved claims, etc.)
If you are a new seller and do not fall under all things listed in 1, the reason for decline could be for reason 2.
For 2. Trademark reason, if sellers are working with an attorney or agent that violates United States Patent and Trademark Office (USPTO) rules and policies, this will prevent you from enrolling in Brand Registry.
If you’re working through an intermediary, rather than directly with a U.S. licensed attorney, to seek a U.S. trademark registration or enrollment into Brand Registry, your application may be subject to additional investigation by Amazon and the USPTO.
Please check whether your attorney is a subject to an Order for Sanctions from the USPTO or listed on Potentially Misleading Solicitations. If you’re concerned about the validity of your application or the conduct of involved parties, please consult with a new private U.S. attorney to review your application.
If you review 2 and are sure that your attorney is not sanctioned by USPTO or Amazon, please appeal your case and apply again.
I understand this was A LOT of information and I'm happy to answer any questions if you have any. Thank you!
Best, Dougal
