Total Balance v. Account Level Reserve

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Seller_A0DActN5fIzMN

Total Balance v. Account Level Reserve

This is my first month doing fba. I track my sales daily and notice that my total balance is the same amount as my account level reserve which makes the total payment 0. How do I stop this? If my total balance is 127.73 I would assume that would be what I could get paid, but then Amazon’s account level reserve is very conveniently 127.73 which means they owe me zero. Please help.

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Seller_4zBzdtgCyS9EI

It is a normal part of selling on Amazon to see funds in the Account level reserve section/ It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.

Funds are usually held for 30 days after delivery(time of return window) and then released with the next scheduled pay-out. So you may not see any money for about 6 weeks after you start selling

Please note, they could also suspect IP violations and hold funds for review.

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Micah_Amazon

Hello @Seller_A0DActN5fIzMN,

Thank you for reaching out. @Seller_4zBzdtgCyS9EIand @Seller_0rXAME9V4LQSxhas provided some great information. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.

Common reasons for an account level reserve:

You are subject to delivery-date based reserves

We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfill any financial obligations such as refunds, claims, or chargebacks. For more information, go to Payments based on delivery date.

You have open A-to-z Guarantee claims

When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released after the claims are processed.

One or more of your orders has received a chargeback

Money might be reserved if your account has any chargebacks from transactions in the last 90 days. The reserve will be released after the chargebacks are processed.

Your seller performance has fallen below our benchmarks

Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns. Visit Account Health page regularly to monitor your seller account’s adherence to the performance targets and policies required to sell on Amazon.

Your account is under review

We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period. Refer to Account health FAQ to learn how to maintain great account health.

Local regulations require us to withhold income tax from you (varies by store)

Money might be reserved depending on your tax registration status and Amazon’s responsibility to withhold and pay income tax based on your sales.

Multiple reasons for account level reserves can be applied at the same time. For example, if an order for $40 has incurred a chargeback and an order for $20 has an open A-to-z Guarantee claim, the total account level reserve from those two orders would be $60.

Please let me know if you have additional questions.

Cheers,

Micah

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