Amazon supports a buyer claiming a refund for non receipt of goods when it is signed for
I have been arguing with amazon for three months now about a book I shipped which was big and heavy and had to go by Parcelforce signed for and tracked. I sold it for £20 only got the usual £2.80 for postage so I was already relatively out of pocket. They buyer then claimed they hadn’t received it and claimed a refund. I sent the buyer a message saying it was signed for and gave them the name, time etc. and the AMAZON REFUNDED THE BUYER!!!
I submitted an appeal, sent amazon screenshots of the signed for book, opened case after case after case as they closed each one and fobbed it off as ‘transferred’ to another department. The ‘other department’ have just emailed me today to say they have found in favour of the buyer!! This is totally unreasonable, makes a mockery of online retail and is an abuse of power by the retailer. They have now said they will not answer any further enquiries about this so I have submitted a complaint to the CMA about abuse of dominant position and unfair practice. If you ever have the same problem as me I suggest you do the same and maybe one day all us little sellers will create one big case
Amazon supports a buyer claiming a refund for non receipt of goods when it is signed for
I have been arguing with amazon for three months now about a book I shipped which was big and heavy and had to go by Parcelforce signed for and tracked. I sold it for £20 only got the usual £2.80 for postage so I was already relatively out of pocket. They buyer then claimed they hadn’t received it and claimed a refund. I sent the buyer a message saying it was signed for and gave them the name, time etc. and the AMAZON REFUNDED THE BUYER!!!
I submitted an appeal, sent amazon screenshots of the signed for book, opened case after case after case as they closed each one and fobbed it off as ‘transferred’ to another department. The ‘other department’ have just emailed me today to say they have found in favour of the buyer!! This is totally unreasonable, makes a mockery of online retail and is an abuse of power by the retailer. They have now said they will not answer any further enquiries about this so I have submitted a complaint to the CMA about abuse of dominant position and unfair practice. If you ever have the same problem as me I suggest you do the same and maybe one day all us little sellers will create one big case
0 replies
Seller_gN6TAHiRnA38D
I have no advice but this happened to me too …although mine was only a wee cheap item. But it’s the principle that sucks!
Seller_bhSWqoVh7Pn98
The procedure that tends to work best is:
(1) Message Seller un-Support. Obtain a case number.
(2) Appeal and occassionally win.
(3) Email: managingdirector@amazon.co.uk - brief but full details, inc link to courier website and tracking, plus PDF of screenshot.
Inform complaint as A-Z not actioning correctly, negligent etc. Inform refund required and ensure no detrement to metrics.
Hope that works for you
Seller_P9WE9DmQhKbaT
This is not a defence of either the drop-shipper or Amazon whose behavior is appalling, but is it possible that the case is being upheld in the customer’s favour because the tracking number and info wasn’t uploaded at the time of confirming the shipment?
Seller_1XQ5o2sxduuOe
We had this issue with a buyer and after they got there refund for £8.00 i took county court action on them and won so in turn it cost the buyer over £50 and a ccj on there credit file for 6 years all for the sake of a £8 fraud more sellers should use the county court for buyers who do this and this may help to cut down on this thing
Seller_Rds42gzScDQFa
Did you upload tracking info as it has to be uploaded at time of confirmation of despatch. One good reason to buy signed for shipping on Amazon.
Seller_3f0qenkvMiaxJ
This happened to me on a £155 item A few weeks ago. Received numerous messages saying ‘Where’s my item’ every time I provided tracking and courier details with picture of the property. The buyer would just respond with ‘Where’s my item’ Buyer finally opened an A to Z claim. I provided everything I could through the A to Z claim and further attachments via seller support and email as you can’t attach anything in the claim area. They confirmed receipt of the following screenshots
-Tracking scans/updates
-picture customers signature and house
-courier invoice showing delivery address
Amazon went in the buyers favour - We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.
Buyer now has the item and money and I have a strike on my account health. Now having problems with customers not getting messages and opening A to Z claims due to ‘no response from seller’ and receiving more strikes on account health. also received a negative feedback from a customer regarding an item we have never sold (bought a stag head left negative regarding some coloured elastic bands?!?! ) and amazon refuse to remove it. Luckily amazon is not my main source of income (T/O only 23k per month) Its a very hard and stressful place to sell.
Seller_5b4t1uNDO6zrR
so I order an item, I write that I have not received it and despite the seller sends the tracking you reimburse and can I keep the order I understand correctly? excellent I found a second job in that case thanks amazon to give the opportunity to defraud the salesman I will certainly do
Seller_pEXz19pDzWCEo
We have got something equally as bizarre where a buyer has opened an A-Z case for an item not fitting him, but refuses to send the item back to us for a refund. Amazon Italy keeps stating action required without stating what action they do require. Amazon UK can’t understand what is going on and odds on Amazon Italy will side with the buyer - but for what reason?
