Hi,
A customer claims that the postman left a small, easy-to-post envelope hanging out of their letterbox. Then, "someone" watched the postman, went to the buyer's door, removed the half-hanging item, carefully opened the package, and then re-posted the empty envelope back into the letterbox. The customer hasn't provided any further details about this "someone," even though they might have a door cam.
I have suggested that the postman may have posted the item empty, and it should have been in a Royal Mail official damage bag with a dated letter from the delivery office manager. I have offered a refund.
It seems odd that "someone" would go to the lengths of watching the postman leave the customer's house, then open a tiny grey mail bag and carefully post it through the letterbox. Usually, these "someones" take something and leave ASAP. In my experience, they look for boxes left on doorsteps or open porches.
If this had happened to me, I would have contacted the RM sorting office, checked my door cam, spoken to my neighbours, and contacted the police, as well as the seller. I am reluctant to resend if someone is frequently taking mail from this customer's letterbox. Maybe it`s just a one off? I am happy to refund, though.
Has anyone else experienced letters being taken out of letterboxes? Any suggestions on how to handle this situation?