Is Buyer Fraud and Feedback Extortion Deliberately Facilitated by Amazon?
Morning all,
A Customer is demanding a refund for a Premium order just after despatch was confirmed when order is already in transit:
They ordered on Sun, 19 Jan 2020, 12:43 GMT and selected Premium One Day Delivery for delivery on Tue, 21 Jan 2020. Delivery dates and information are clearly displayed to the buyer at checkout.
I posted the order to the address provided by the buyer on the order ON Time on Mon, 20 Jan 2020 by secure Next Day delivery and entered the tracking number to the order. Within minutes of despatch confirmation the buyer contacted amazon complaining that they will not be present at the address to sign for and receive the delivery and demanded a refund on the delivery date They Selected!
I received a message from amazon telling me to refund. Obviously a refund cannot be authorised because the order is already in transit. I have advised the buyer the product must be returned before a refund can be processed and explained that if the delivery is missed then they can easily collect it or arrange another delivery online with royal mail. I provided a link to the RM Redelivery page and offered to arrange this for them if they need help. Obviously none of that is good enough and its all my fault. Buyer is now impling to leave negative feedback if I do not refund. Why do Amazon allow buyers to abuse the feedback system to extort sellers and obtain free products by fraudulent means? This will not be tolerated and I will be reporting this criminal to Police Action Fraud. I am disgusted by the way Amazon deliberately facilitates fraud on its platform and I will be reporting this to Police Action Fraud also.
This has happened just 2 weeks after another buyer left a negative feedback because they missed their delivery. I shipped on time, it arrived on time but customer was out and tracking shows they later collected it. Despite this Amazon refuse to remove it and buyer responded with “No **** off” to my request to remove it. I had one hundred percent positive for over two years before that. I believe that buyers are very knowledgeable about Amazons policies and leave negative just to try and leverage sellers into giving them free items, facilitated by Amazons lack of feedback extortion policy like they have on ebay.
Has anyone else experienced scammers like this?
I’m not too worried about the money as I believe an A-Z should be successfully defended with a crime number from action fraud but I am very worried about feedback that amazon would no doubt refuse to remove.
If my account were suspended due to negative feedbacks from fraudsters like this then how could I possibly write an action plan to address it?
I already ship and deliver everything on time with valid tracking uploaded at time of despatch but it seems this is not good enough to avoid negatives so what more can we do?
Is Buyer Fraud and Feedback Extortion Deliberately Facilitated by Amazon?
Morning all,
A Customer is demanding a refund for a Premium order just after despatch was confirmed when order is already in transit:
They ordered on Sun, 19 Jan 2020, 12:43 GMT and selected Premium One Day Delivery for delivery on Tue, 21 Jan 2020. Delivery dates and information are clearly displayed to the buyer at checkout.
I posted the order to the address provided by the buyer on the order ON Time on Mon, 20 Jan 2020 by secure Next Day delivery and entered the tracking number to the order. Within minutes of despatch confirmation the buyer contacted amazon complaining that they will not be present at the address to sign for and receive the delivery and demanded a refund on the delivery date They Selected!
I received a message from amazon telling me to refund. Obviously a refund cannot be authorised because the order is already in transit. I have advised the buyer the product must be returned before a refund can be processed and explained that if the delivery is missed then they can easily collect it or arrange another delivery online with royal mail. I provided a link to the RM Redelivery page and offered to arrange this for them if they need help. Obviously none of that is good enough and its all my fault. Buyer is now impling to leave negative feedback if I do not refund. Why do Amazon allow buyers to abuse the feedback system to extort sellers and obtain free products by fraudulent means? This will not be tolerated and I will be reporting this criminal to Police Action Fraud. I am disgusted by the way Amazon deliberately facilitates fraud on its platform and I will be reporting this to Police Action Fraud also.
This has happened just 2 weeks after another buyer left a negative feedback because they missed their delivery. I shipped on time, it arrived on time but customer was out and tracking shows they later collected it. Despite this Amazon refuse to remove it and buyer responded with “No **** off” to my request to remove it. I had one hundred percent positive for over two years before that. I believe that buyers are very knowledgeable about Amazons policies and leave negative just to try and leverage sellers into giving them free items, facilitated by Amazons lack of feedback extortion policy like they have on ebay.
Has anyone else experienced scammers like this?
I’m not too worried about the money as I believe an A-Z should be successfully defended with a crime number from action fraud but I am very worried about feedback that amazon would no doubt refuse to remove.
If my account were suspended due to negative feedbacks from fraudsters like this then how could I possibly write an action plan to address it?
I already ship and deliver everything on time with valid tracking uploaded at time of despatch but it seems this is not good enough to avoid negatives so what more can we do?
Seller_y7wlA8Npjq1Or
Few things send them an unpaid addressed return label (fulfils your obligation)
It may never be used and possibly you will get goods returned by Royal mail as Uncollected,
State once more you are unable to refund until goods have been returned in an unused condition.
I would also report the unreasonable customer for feedback abuse/blackmail (just in case)
It will be treated as a change of mind so only basic postage need refunding anything above such as special delivery is not refunded. You take basic away from the special. any return costs are at the customers expense. If royal mail charge you for return of uncollected also take that charge off the refund.
4 replies
Seller_BcDrGOKQRMsWx
Update: Tracking now shows delivery attempted as expected. Unlikely the buyer will arrange collection or redelivery as they have stated that they will not and demanded refund. (probably in the hope they can collect after refund issued).
As this was a premium shipping order and the buyer paid extra for one day delivery, which I have spent on the express delivery, can I withhold delivery cost from the refund if the item is eventually returned to me as uncollected?
Seller_y7wlA8Npjq1Or
Few things send them an unpaid addressed return label (fulfils your obligation)
It may never be used and possibly you will get goods returned by Royal mail as Uncollected,
State once more you are unable to refund until goods have been returned in an unused condition.
I would also report the unreasonable customer for feedback abuse/blackmail (just in case)
It will be treated as a change of mind so only basic postage need refunding anything above such as special delivery is not refunded. You take basic away from the special. any return costs are at the customers expense. If royal mail charge you for return of uncollected also take that charge off the refund.