Stranded Inventory Due to Deleted Listing – Seeking Advice

Hi everyone,

Yesterday, I discovered we had stranded inventory, which turned out to be caused by our listing being deleted due to an issue on Amazon's side. Seller Support (SS) confirmed there are no issues with the ASIN. We are the sole seller of this item and originally created the listing ourselves.

We’ve opened a case, and SS provided some suggestions, but before proceeding, I wanted to confirm a couple of points to ensure we handle this correctly.

The stranded inventory represents significant value, so I’d appreciate any guidance on these specific questions:

1. If we create a new product listing using the same SKU/ASIN, will the stranded inventory automatically link to the new listing and be fufillable?
2. Will the reviews on our product page transfer to the new listing?

Thank you all for your help, especially during this busy time!

Amazon's SS reply: (case ID 10516410082):

Hello from Amazon Selling Partner support,

From your email, we understand that your listing is showing as deleted but you only seller, and you did not delete it for ASIN: BXXXXXXX and you would like to restore the listing.

Upon checking we confirmed that, Due to some glitch in back end that is the reason was listing deleted and we happy to inform that there is no issue with ASIN, however when we tried to add a product page the listing is eligible to Sell this product.

https://sellercentral-europe.amazon.com/abis/listing/syh/offer?asin=BXXXXXXXXX#offer

In this case, we request you to recreate the listing with same SKU: MXXXXXXX and same ASIN: BXXXXXXXX .

To make you do additional steps in order to make listing active, to recreate the product, please follow below steps:

1. Click *Add a Product* in the *Inventory* tab menu.

2. Click *Create a new product listing*.

3. Select the category that best matches your product.

4. Enter product information such as a UPC, EAN, Key Attribute, and Brand Name. Required fields are marked with a red asterisk.

5. Enter a SKU for your product in the *Offer* tab. Amazon will automatically generate a SKU if the field is left blank.

6. Populate the *Condition* and *Price* fields for your product.

7. Click *Save and finish* after you entered the required information. When "Save and finish" turns yellow, the required information was provided.

After recreate the ASIN, wait for 24 to 48 hours to turn listing activate.

For more information, see the Add one product at a time Help page: https://sellercentral.amazon.co.uk/help/hub/reference/G200220550

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