Glass Straw Misclassified as Smoking Accessory — Seeking Help with Account Reinstatement

I am reaching out for assistance regarding the recent suspension of my seller account. Here is a detailed explanation of my situation:

I sell glass drinking straws — a simple, eco-friendly product designed to be used with beverages, not smoking. Unfortunately, my product was misclassified as a smoking accessory by Amazon’s system, which led to my account being suspended. This mistake has caused significant disruption to my business, as I rely on this store for my livelihood.

In response to the suspension, I have prepared the following materials to support my appeal:

Glass_Straw_Product_Design_and_Usage_Explanation – An explanation of the product’s design and intended use as a drinking accessory.

Technical_Explanation_Not_A_Smoking_Device – A document outlining why the product is not a smoking device.

Product Images – Including multi-angle photos, structure diagrams, and usage photos that clearly show the product being used for drinking.

Product Quality Inspection Report – Issued by a CMA-certified and CNAS-accredited lab, confirming the product’s material and intended use.

Plan of Action (POA) – Detailing the steps I have taken to ensure compliance with Amazon’s policies, a review of all my listings, and measures to prevent future issues.

I value this business and the opportunity to sell on Amazon, and I truly hope for a fair review of my case. Could you please confirm if these materials are sufficient for reinstatement, or if additional information is needed? I am prepared to provide any further documents or clarification as required.

Thank you for your time and help. @Manny_Amazon