Hi,

I am wondering is anyone can help me with an issue i am having with my amazon seller account. They are asking me to supply a business license or utility bill but unfortunately i am unable to do so as my registered office address is a virtual one for privacy reasons. I am emailing every single day to amazon and I keep on getting the same response that i need to submit one of the two issues however i cannot do that and I am not getting the help is needed.

Does anyone have any help as I am at a stand still and this is delaying my seller journey.

I have registered Ltd company under virtual address, however Amazon is asking to provide an utility bill. I tried to explain multiple times to them over the appeal and phone, but they are not understanding this. They want Utility bill to verify the address.

I have provided Utility bill of my home address, but they said it needs to be utility bill from business address and they are not willing to understand that it is from a virtual address.

Can please anyone help?

Hi everyone,

I'm stuck in a bit of a loop and could really use some help. Here's the deal:

I live in Spain but my business is set up in the UK. Whenever I'm asked for a utility bill to prove where I live, things get confusing. Despite asking around, I just can't seem to get a straight answer on what exactly I need to provide.

So far, I've uploaded two things: the company formation document that shows my business is legit in the UK, which has my virtual office address on it, and a utility bill that shows my home address in Spain. I think there is no way that I can get a utility bill with my virtual office address and for privacy reasons I don't really want to put my residential address out there.

I'm not sure where I'm going wrong. I've seen others talk about similar issues, but I'm looking for fresh advice, especially from someone who knows how Amazon handles this.

Before I uploaded the utility bill, my credit card wasn't verified. Could that be part of the problem? I haven't tried yet after I noticed that as I'm trying to avoid repeating steps if they're not necessary.

Many thanks in advance.