Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
    Seller Forums
    ForumsHomeDiscussionsGroups
    ForumsHomeDiscussionsGroups
    user profile
    Seller_WF6SggzGoU01R

    Royal Mail Not Showing in Buy Shipping (SFP – Urgent)

    Hi everyone,

    I’m facing an urgent issue and would really appreciate any help or insights.

    I’m selling via Seller Fulfilled Prime and usually ship my orders using Buy Shipping with Royal Mail Next Day service. However, today the Royal Mail option is not showing at all in Buy Shipping, so I’m unable to purchase shipping labels.

    Here’s what I’ve checked so far:

    • Buy Shipping integration is active

    • Royal Mail business account is working fine (confirmed directly with Royal Mail)

    • No recent changes were made to my account

    Because of this, I’m currently unable to dispatch my SFP orders, which may negatively impact my Prime metrics.

    Has anyone experienced a similar issue before?

    Is there any workaround or alternative way to restore the Royal Mail option in Buy Shipping?

    Any help would be greatly appreciated.

    Thanks in advance.

    150 views
    6 replies
    Fulfil Orders
    Tags:Seller fulfilled
    00
    Reply
    user profile
    Seller_WF6SggzGoU01R

    Royal Mail Not Showing in Buy Shipping (SFP – Urgent)

    Hi everyone,

    I’m facing an urgent issue and would really appreciate any help or insights.

    I’m selling via Seller Fulfilled Prime and usually ship my orders using Buy Shipping with Royal Mail Next Day service. However, today the Royal Mail option is not showing at all in Buy Shipping, so I’m unable to purchase shipping labels.

    Here’s what I’ve checked so far:

    • Buy Shipping integration is active

    • Royal Mail business account is working fine (confirmed directly with Royal Mail)

    • No recent changes were made to my account

    Because of this, I’m currently unable to dispatch my SFP orders, which may negatively impact my Prime metrics.

    Has anyone experienced a similar issue before?

    Is there any workaround or alternative way to restore the Royal Mail option in Buy Shipping?

    Any help would be greatly appreciated.

    Thanks in advance.

    Fulfil Orders
    Tags:Seller fulfilled
    00
    150 views
    6 replies
    Reply
    6 replies
    user profile
    Angie_Amazon
    In reply to: Seller_WF6SggzGoU01R’s post

    Hello @Seller_WF6SggzGoU01R,

    Royal Mail not appearing in Buy Shipping is typically caused by account linking or system configuration issues.

    Please try:

    • Log out of Seller Central completely, clear your browser cache, and log back in
    • Check Settings → Account Info → Buy Shipping Preferences to verify Royal Mail appears in your carrier list

    If Royal Mail still doesn't appear, this requires technical investigation on our end. Please contact seller support directly and make sure to mention the steps you have already taken and screenshots if possible.

    — Angie

    02
    user profile
    Seller_eai8H3vTLkhVC
    In reply to: Angie_Amazon’s post

    We’ve had the exact same issue this week and now we’ve lost Prime despite many tickets opened with seller support to state there is clearly an issue Amazons API connection or a technical issue.

    No communication from the seller support team, no contact from the SFP team. Just a big suspension in our peak season.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_eai8H3vTLkhVC’s post

    Hello @Seller_eai8H3vTLkhVC

    I am Christine from Amazon Forums.

    I just came across your post and I would like to know if you can share the case ID with our Seller Support team.

    If you have not contacted them yet, I would like to invite you to reach them at the link below.

    Seller Support Contact Us.

    Regards,

    Christine 🌸

    02
    Follow this discussion to be notified of new activity
    user profile
    Seller_WF6SggzGoU01R

    Royal Mail Not Showing in Buy Shipping (SFP – Urgent)

    Hi everyone,

    I’m facing an urgent issue and would really appreciate any help or insights.

    I’m selling via Seller Fulfilled Prime and usually ship my orders using Buy Shipping with Royal Mail Next Day service. However, today the Royal Mail option is not showing at all in Buy Shipping, so I’m unable to purchase shipping labels.

    Here’s what I’ve checked so far:

    • Buy Shipping integration is active

    • Royal Mail business account is working fine (confirmed directly with Royal Mail)

    • No recent changes were made to my account

    Because of this, I’m currently unable to dispatch my SFP orders, which may negatively impact my Prime metrics.

    Has anyone experienced a similar issue before?

    Is there any workaround or alternative way to restore the Royal Mail option in Buy Shipping?

    Any help would be greatly appreciated.

    Thanks in advance.

    150 views
    6 replies
    Fulfil Orders
    Tags:Seller fulfilled
    00
    Reply
    user profile
    Seller_WF6SggzGoU01R

    Royal Mail Not Showing in Buy Shipping (SFP – Urgent)

    Hi everyone,

    I’m facing an urgent issue and would really appreciate any help or insights.

    I’m selling via Seller Fulfilled Prime and usually ship my orders using Buy Shipping with Royal Mail Next Day service. However, today the Royal Mail option is not showing at all in Buy Shipping, so I’m unable to purchase shipping labels.

    Here’s what I’ve checked so far:

    • Buy Shipping integration is active

    • Royal Mail business account is working fine (confirmed directly with Royal Mail)

    • No recent changes were made to my account

    Because of this, I’m currently unable to dispatch my SFP orders, which may negatively impact my Prime metrics.

    Has anyone experienced a similar issue before?

    Is there any workaround or alternative way to restore the Royal Mail option in Buy Shipping?

    Any help would be greatly appreciated.

    Thanks in advance.

    Fulfil Orders
    Tags:Seller fulfilled
    00
    150 views
    6 replies
    Reply
    user profile

    Royal Mail Not Showing in Buy Shipping (SFP – Urgent)

    by Seller_WF6SggzGoU01R

    Hi everyone,

    I’m facing an urgent issue and would really appreciate any help or insights.

    I’m selling via Seller Fulfilled Prime and usually ship my orders using Buy Shipping with Royal Mail Next Day service. However, today the Royal Mail option is not showing at all in Buy Shipping, so I’m unable to purchase shipping labels.

    Here’s what I’ve checked so far:

    • Buy Shipping integration is active

    • Royal Mail business account is working fine (confirmed directly with Royal Mail)

    • No recent changes were made to my account

    Because of this, I’m currently unable to dispatch my SFP orders, which may negatively impact my Prime metrics.

    Has anyone experienced a similar issue before?

    Is there any workaround or alternative way to restore the Royal Mail option in Buy Shipping?

    Any help would be greatly appreciated.

    Thanks in advance.

    Fulfil Orders
    Tags:Seller fulfilled
    00
    150 views
    6 replies
    Reply
    6 replies
    6 replies
    Quick filters
    Sort by
    user profile
    Angie_Amazon
    In reply to: Seller_WF6SggzGoU01R’s post

    Hello @Seller_WF6SggzGoU01R,

    Royal Mail not appearing in Buy Shipping is typically caused by account linking or system configuration issues.

    Please try:

    • Log out of Seller Central completely, clear your browser cache, and log back in
    • Check Settings → Account Info → Buy Shipping Preferences to verify Royal Mail appears in your carrier list

    If Royal Mail still doesn't appear, this requires technical investigation on our end. Please contact seller support directly and make sure to mention the steps you have already taken and screenshots if possible.

    — Angie

    02
    user profile
    Seller_eai8H3vTLkhVC
    In reply to: Angie_Amazon’s post

    We’ve had the exact same issue this week and now we’ve lost Prime despite many tickets opened with seller support to state there is clearly an issue Amazons API connection or a technical issue.

    No communication from the seller support team, no contact from the SFP team. Just a big suspension in our peak season.

    00
    user profile
    Christine_Amazon
    In reply to: Seller_eai8H3vTLkhVC’s post

    Hello @Seller_eai8H3vTLkhVC

    I am Christine from Amazon Forums.

    I just came across your post and I would like to know if you can share the case ID with our Seller Support team.

    If you have not contacted them yet, I would like to invite you to reach them at the link below.

    Seller Support Contact Us.

    Regards,

    Christine 🌸

    02
    Follow this discussion to be notified of new activity
    user profile
    Angie_Amazon
    In reply to: Seller_WF6SggzGoU01R’s post

    Hello @Seller_WF6SggzGoU01R,

    Royal Mail not appearing in Buy Shipping is typically caused by account linking or system configuration issues.

    Please try:

    • Log out of Seller Central completely, clear your browser cache, and log back in
    • Check Settings → Account Info → Buy Shipping Preferences to verify Royal Mail appears in your carrier list

    If Royal Mail still doesn't appear, this requires technical investigation on our end. Please contact seller support directly and make sure to mention the steps you have already taken and screenshots if possible.

    — Angie

    02
    user profile
    Angie_Amazon
    In reply to: Seller_WF6SggzGoU01R’s post

    Hello @Seller_WF6SggzGoU01R,

    Royal Mail not appearing in Buy Shipping is typically caused by account linking or system configuration issues.

    Please try:

    • Log out of Seller Central completely, clear your browser cache, and log back in
    • Check Settings → Account Info → Buy Shipping Preferences to verify Royal Mail appears in your carrier list

    If Royal Mail still doesn't appear, this requires technical investigation on our end. Please contact seller support directly and make sure to mention the steps you have already taken and screenshots if possible.

    — Angie

    02
    Reply
    user profile
    Seller_eai8H3vTLkhVC
    In reply to: Angie_Amazon’s post

    We’ve had the exact same issue this week and now we’ve lost Prime despite many tickets opened with seller support to state there is clearly an issue Amazons API connection or a technical issue.

    No communication from the seller support team, no contact from the SFP team. Just a big suspension in our peak season.

    00
    user profile
    Seller_eai8H3vTLkhVC
    In reply to: Angie_Amazon’s post

    We’ve had the exact same issue this week and now we’ve lost Prime despite many tickets opened with seller support to state there is clearly an issue Amazons API connection or a technical issue.

    No communication from the seller support team, no contact from the SFP team. Just a big suspension in our peak season.

    00
    Reply
    user profile
    Christine_Amazon
    In reply to: Seller_eai8H3vTLkhVC’s post

    Hello @Seller_eai8H3vTLkhVC

    I am Christine from Amazon Forums.

    I just came across your post and I would like to know if you can share the case ID with our Seller Support team.

    If you have not contacted them yet, I would like to invite you to reach them at the link below.

    Seller Support Contact Us.

    Regards,

    Christine 🌸

    02
    user profile
    Christine_Amazon
    In reply to: Seller_eai8H3vTLkhVC’s post

    Hello @Seller_eai8H3vTLkhVC

    I am Christine from Amazon Forums.

    I just came across your post and I would like to know if you can share the case ID with our Seller Support team.

    If you have not contacted them yet, I would like to invite you to reach them at the link below.

    Seller Support Contact Us.

    Regards,

    Christine 🌸

    02
    Reply
    Follow this discussion to be notified of new activity