My account has been verified but showing 'inactive' Listing Status in 1 country
My account has been verified and currently shows as “Active” in Canada, but it remains “Inactive” in the U.S. As a result, my listing isn’t going live until the U.S. status becomes “Active.” I’ve confirmed that:
• Vacation status is not enabled.
• My account verification is complete.
• My account is healthy.
Could you please help me understand why my U.S. status is still inactive and guide me on what I can do to make it active? Thank you in advance for your assistance.
1 reply
Connor_Amazon
Hi @Seller_7PMbNJeBMCeng
Connor from Amazon here, I've reviewed your account and the US marketplace is inactive due to incomplete verification. Reach out to seller support directly by going to this link:
https://sellercentral.amazon.com/cu/contact-us
from there click on the "my issue is not listed" box and then explain the issue in detail. You can share the case ID here with me once you have it so that I can track it and escalate further if needed.
Best,
Connor
