Account deactivated Due linked to unknown account
Hi all,
My UK ,EU ,US ,Canada ,Mexico accounts were deactivated last year because of a “link” with “Bar***t”. I was certain I did not have another account ,I only have one account, despite them telling me I had one.
As a result, I provided evidence that I do not have another account. Following that, my EU and UK accounts were reactivated after providing them with evidences last year .
• Last month, all my accounts in UK and EU were deactivated again because of same reason ( “link” with “Bar***t”) but I am sure that I do not have this account , I only have one account.I keep getting auto rejections and not sure what more information I can provide . Additionally, I emailed Amazon’s Managing Director (Jeff) , but I did not receive a response.
I do not know what they want !Anyone able to give some advise on what to do?
25 replies
Seller_7VbclcPFFRTnc
Usual links are addresses, phone numbers, card details etc
However, there have been reports of same Virtual Assistants and even 3rd party prep centres
Do you use anything like this ?
Were you able to get the full name of the account without the redaction ?
Seller_8XL9pKFmG1wvM
Hello ,
Thank you for your email. I have received it.
“You have been found to be related to an account beginning with Bar***t.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We’re here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Sincerely,
Seller Performance Team
My explanation:
Do you use anything like this ?
Yes, my account has been deactivated in error.
Amazon has considered my account to be associated with an account beginning with Bar***t.
Neither I nor anyone else from my family knows who is using this account. I have never logged in to that account or done anything related to it.
We now believe that someone else has hacked/unauthorized access to our Amazon account could be the reason for this linked account .
On 10 June 2019, My account was exposed to a hacker with my email address and this hacker stole more money from my account in 2019, and also an unauthorized party have accessed my Amazon.co.uk seller account on 17/04/2021. For this reason, the Amazon team advised me to change email and ID to new e-mail and new ID .
In addition to this, We have checked all our previous and current business emails, family members and have exhausted all avenues. We can confirm that #WE DO NOT HAVE ACCESS TO THE LINKED ACCOUNT.
I run my business at units at Centre, which has over 20 at businesses units (including many online businesses). Further investigation revealed that another shop may have used my account.
I was given a shared static IP address, which was shared with other users for a long time.
It does not look like I recognize the Bar***t account. My account details aren’t shared with anyone else, and no one else has access to my account.
It is not necessary for me to use different internet connections to access my seller account. The Multiple Accounts Policy is not violated because I only have one seller account on Amazon.
The steps taken to prevent future issues:
• I will not use a shared static IP address to access my Amazon seller account.
• I am providing complete Business Information, including personal information, for verification and clarifying that we do not have any other seller account.
• we have updated our remote working policy, which includes staff member should not use a public internet or open Wi-Fi connection.
kindest Regards ,
ECBM
Seller_7n8T2OmNPi9em
It is so appalling that Amazon results to sending same automated email to seller trying to resolved an issue.
Ash_AMZ
Hello @Cover_brain,
This is Ash from Amazon and would help with additional information on your queries.
Thanks for sharing the above notification on this thread.
I have reviewed your post above, and understand that your account has been suspended as it has been related to anther account, which violates one of our policies.
Consider the below questions to identify the related account:
Have you ever had anyone helping you before with your Selling account in any capacity?
Have you interacted with or engaged with anyone who has access to your information?
Do you know anybody else that sells on Amazon with that store front name mentioned in your performance notification?
Do you have any written contract with any third party ?
Did you every log in to your account from anyone else’s device using different IP ?
Have you previously had another account with Amazon using the same personal information?
Do you feel that someone may have used your personal details
Do you have a close friend/relative or ex employee or someone at your address who may have opened an account?
Do you share bank accounts, credit cards, or inventory with another Selling Partner?
Do you share computers with another Seller? Office space? Home address?
I would request you please to investigate the above details from your end, and submit the appeal.
If you once owned the account, but no longer own the account, please visit this https://sellercentral.amazon.co.uk/performance/notifications to submit an appeal and provide Supporting documents to indicate that you no longer own/have any relationship with the account.
Supporting documents may include sales contracts, purchase agreements or business transfer agreements, contract termination, etc.
Kindly keep up posted if you have further queries, we would be more than happy to help you.
Regards,
Ash.
Seller_7n8T2OmNPi9em
Yo, I feel your pain. I am kinda in same boat as you.
My account got deactivated because it was related to an account that the system says it doesn’t exist hence have not been able to log into that account. In the process of trying to resolve that, I made another account because i needed to speak to a human ( I was getting so much orders while i was locked out that i was afraid that if i did not get the issue resolved, customers would complain and consequently my account could be suspended. Now they won’t reinstate my account or even disburse me my remaining £2800 since last year Nov.
I don’t understand why Amazon seller doesn’t allow sellers to contact them directly just like any other selling
Platform.
