Considerable number of orders shipped recently using Royal Mail 1st Class Large Letter service purchased through Amazon has been found not delivered or significantly delayed upon delivery. This has started occurring ever since the latest tariff hike by Royal Mail, however Amazon is still charging the lower price (£2.30) on shipping labels purchased through Amazon and displays the same on labels. The current going rate with Royal Mail is £2.50 for 1st Class Large Letter online shipping labels. Is anyone else facing the same issue lately? Can someone please advise if this delay in delivery is caused because Amazon is charging a lower price than the actual cost owed to Royal Mail?

Hi,

Has anyone else seen a sudden spike in Royal Mail issues in the last couple of 2-3 weeks? We have had multiple deliveries going missing and no delivery confirmation. Replacements sent are also coming up with the same generic message on the Royal Mail portal "An update will only be provided when we attempt to deliver your item".

A 24-hour tracked item sent yesterday is showing "We are expecting it".

It's a cause of concern how we have so many 'item not received' requests from multiple days in the last few weeks, more than we have ever done in a whole year.

Has anyone else seen this spike?

I have had a few occasions in the past (typically 3 or 4 per month) where I have had to cancel a Royal Mail label, that I've generated through Buy Shipping. Usually a week or two later, I get an email from Amazon saying that Royal Mail have approved the refund and 'If you purchased this delivery using a linked carrier account, please work directly with the carrier for the refund'.

Now, I do have a linked Royal Mail account and I get my negotiated rates on Buy Shipping, but I have never seen any 'credits' or 'refunds' on my Royal Mail invoices for the cancelled labels.

I was just wondering if any of you have a linked account and know whether I'm supposed to manually request each refund from Royal Mail in addition to cancelling it on Amazon?

I should have picked up on this before really because I'll no doubt be a few hundred pounds out of pocket if I've not been refunded at all in the 3+ years we've had a Royal Mail account.