Hi all,
I’m encountering an issue with my seller account reactivation, and I’m hoping for some guidance.
My account was deactivated according to section 3 of the Amazon Services Europe Business Solutions Agreement, and I was asked to submit either a business license or a utility bill to complete the identity verification and reactivate my account. I submitted my business license as requested (both the original copy and its notarized translation to English, as the original version is in another language), but my reactivation appeal was rejected with the following message: "We were unable to complete the review because you did not provide the documents required for the appeal."
Since then, I’ve tried to contact Seller Support multiple times to understand why this happened and what additional information might be needed. However, as my account is currently deactivated when I go to Help -> Get Support, I only see two options: 1) Submit an appeal or additional information to reactivate my account and 2) Get help with my appeal from Account Health Support. When I select the second option, type my issue in the provided text box, and send it, every time I submit a help request, it gets automatically canceled with an email from account-health-post-enforcement-support@amazon.co.uk stating "This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel."
This loop has been incredibly frustrating as I have already submitted the necessary documents. I would greatly appreciate it if someone from seller support or account verification could look into this and help me reactivate my account.
Thanks in advance for your help.
