Unable to complete KYC due to technical issue
Business Verification System Error Blocking KYC Completion
Dear Amazon Verification/Account Health Team,
I am writing again regarding my unresolved business verification case.
For several weeks, I have been unable to complete KYC verification due to a system error in Seller Central. The field “Official Document Number” is mandatory but locked, and I cannot edit or update it. As a result, my verification cannot be completed.
I have already submitted all the required business and personal documents multiple times. This is not a seller-side issue but a system-side technical error.
This delay has now caused serious financial loss and is blocking my private label brand launch in the USA. My business operations are on hold, and this situation is critically damaging my commercial plans.
I urgently request:
Immediate manual update of the locked “Official Document Number” field by your team, using my submitted documents.
Escalation of this case to the Verification Manager / Technical Team for resolution without further delay.
A clear timeline for resolution, as the case has been pending far too long.
If this issue is not resolved promptly, I will be forced to escalate this matter formally through Amazon Legal/Compliance channels as it is preventing me from fulfilling KYC requirements despite full cooperation.
Thank you for your urgent attention.
Unable to complete KYC due to technical issue
Business Verification System Error Blocking KYC Completion
Dear Amazon Verification/Account Health Team,
I am writing again regarding my unresolved business verification case.
For several weeks, I have been unable to complete KYC verification due to a system error in Seller Central. The field “Official Document Number” is mandatory but locked, and I cannot edit or update it. As a result, my verification cannot be completed.
I have already submitted all the required business and personal documents multiple times. This is not a seller-side issue but a system-side technical error.
This delay has now caused serious financial loss and is blocking my private label brand launch in the USA. My business operations are on hold, and this situation is critically damaging my commercial plans.
I urgently request:
Immediate manual update of the locked “Official Document Number” field by your team, using my submitted documents.
Escalation of this case to the Verification Manager / Technical Team for resolution without further delay.
A clear timeline for resolution, as the case has been pending far too long.
If this issue is not resolved promptly, I will be forced to escalate this matter formally through Amazon Legal/Compliance channels as it is preventing me from fulfilling KYC requirements despite full cooperation.
Thank you for your urgent attention.
11 replies
Seller_ZVAz3d5lZuGid
"Dear Amazon Verification/Account Health Team,"
This will NOT be seen by anyone from Amazon, this is a forum of other sellers, just like yourself, so none of us can do anything at all to help, and all the things you are requesting cannot be dealt with by us. Your first step is to open a case with Seller Support, and then once you have a case ID, if no resolution you could then try emailing the MD for escalation. Are you UK based or overseas ?
Seller_NiAMiYQfRBGtS
Hello, I live outside the UK. I've been experiencing this issue for a month now, and I've opened a case five times, but I still haven't received any response. I'm replacing my old company information with my new one. The "Official Document number" field in the "Primary Contact Information" section of the "Identity Information" section is a required field. I think I accidentally left it blank. Now it's a required field, and since it's blocked from being corrected, I can't proceed to the second step of my KYC verification. I've been trying to fix this for a month. They just say they're reviewing it and then close it. How can I fix it?
Seller_ZVAz3d5lZuGid
Sorry, really do not have a clue. You could try opening another case, and hope that someone with a bit more knowledge responds, but I would ask that they escalate to a more senior person as a matter of urgency. Failing that, then as I mentioned before, try emailing the MD, quoting your case ID.
Seller_NiAMiYQfRBGtS
I asked them to forward it to the relevant authorities, but I couldn't understand why it couldn't be resolved in a month.
Seller_ZVAz3d5lZuGid
Unfortunately Support rarely do forward on - tell them this needs to escalated urgently to a manager, and a month is nothing in Amazon's timeframe.
Seller_NiAMiYQfRBGtS
I live in Türkiye. How can I contact the Amazon team?
Seller_ZVAz3d5lZuGid
Where is your home marketplace ? What Amazon site do you have your seller accounts in ? You need to got 'Help' for the country you are registered with.
Seller_NiAMiYQfRBGtS
The first part I opened was the account through USA .com
Julia_Amzn
Hello @Seller_NiAMiYQfRBGtS,
Thank you for reaching out. I would like to check on the progress of your case and confirm whether the issue has been resolved.
Kind regards, Julia.
