Business Verification System Error Blocking KYC Completion

Dear Amazon Verification/Account Health Team,

I am writing again regarding my unresolved business verification case.

For several weeks, I have been unable to complete KYC verification due to a system error in Seller Central. The field “Official Document Number” is mandatory but locked, and I cannot edit or update it. As a result, my verification cannot be completed.

I have already submitted all the required business and personal documents multiple times. This is not a seller-side issue but a system-side technical error.

This delay has now caused serious financial loss and is blocking my private label brand launch in the USA. My business operations are on hold, and this situation is critically damaging my commercial plans.

I urgently request:

Immediate manual update of the locked “Official Document Number” field by your team, using my submitted documents.

Escalation of this case to the Verification Manager / Technical Team for resolution without further delay.

A clear timeline for resolution, as the case has been pending far too long.

If this issue is not resolved promptly, I will be forced to escalate this matter formally through Amazon Legal/Compliance channels as it is preventing me from fulfilling KYC requirements despite full cooperation.

Thank you for your urgent attention.