FBA Reversed Reimbursement over £3000 taken back - Need Urgent Help
We've just had a over £3000 taken from our balance due a reversal reimbursement from November 2024. I've never experienced this before.
I've checked and they haven't allocated the stock to my FBA stock. So no idea why they've issued this.
Has anyone else experienced this or could a Mod help me please?
FBA Reversed Reimbursement over £3000 taken back - Need Urgent Help
We've just had a over £3000 taken from our balance due a reversal reimbursement from November 2024. I've never experienced this before.
I've checked and they haven't allocated the stock to my FBA stock. So no idea why they've issued this.
Has anyone else experienced this or could a Mod help me please?
33 replies
Seller_ZVAz3d5lZuGid
If you want a mod to see your post you need to tag them in, so their name is highlighted in blue, otherwise they will not see it.
Seller_2AkMpLvym0zA7
@Julia_Amzn @Spencer_Amazon @Ezra_Amazon
Seller_2AkMpLvym0zA7
I need urgent help, another reversal has just come through my account for another £2900.
That's over £6,000 now taken from my balance without any reasoning!
@Julia_Amzn @Spencer_Amazon @Ezra_Amazon
Seller_h3x26ZiXtuUxG
email managingdirector@amazon.co.uk
They sorted an issue out for me very quickly
Seller_ae51e0CJoHqCX
Do you know what the reimbursement reversal is for?
Normally this is something that Amazon has given you for say a lost pallet and then later maybe it has been located and put back into your stock. It could be that they have reimbursed at some point and over estimated the charge or it could be just an error.
Normally in the transaction report it points to the original reimbursement transaction.
You can tag the mods all you like, they will do nothing except forward your concern to the place that you have already sent it.
I've experienced reveral reimbursements but not to that extent. It's normally a couple of quid and I can find the original reimbursements so would check all your reimbursements in the reports repository, it shouldn't be hard to spot such large amounts going out or coming in.
Seller_QvGsBe3tDQUMC
has anyone managed to resolve this as ive had the same issue
Jameson_Amazon
Thank you for reaching out about this, @Seller_2AkMpLvym0zA7! Based on your latest update within this thread, I understand this issue is still ongoing. I'd be happy to take a further look into what's going on here and help determine next steps. When you have a moment, can you please send me all of your corresponding case IDs for this?
Thanks again,
Jameson
Seller_K7SfFaCQBsY8s
we faced to the same issue first time in late Feb, it was a small retracted payment around 30 gbp, later on it escalated into bigger retractions, and now we have a total of >6K payments retracted
multiple cases and multiple calls have been made, no one knows the answer, I mean the entry level managers claim it was a reversed reimbursement for the units found (lost by amazon back in a year span), and stated everything was/should be allocated to FBA -> however as we checked it multiple times through different ways and confirmed with the FBA team later, no units were moved to the dedicated FBA listings
now we are at the stage that everyone blames Shipping Department, BUT there is no way to contact them, no direct messages, no phone calls, nothing -> we've been told our cases/calls escalated to the team and once they check they reach us back with findings, but as you may guess we still waiting
wonder if you got any meaningful respond as of now?
