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Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

39 views
14 replies
Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
Reply
user profile
Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
39 views
14 replies
Reply
14 replies
user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

00
user profile
Seller_9ImBEGqOxcZqR

My title is a fictionalised biography by a rock star (Uriah Heap) Here's a rock star's biography being sold at way above my title's price. Why isn't this title also deactivated?

https://www.amazon.co.uk/Heroin-Diaries-Year-Anniversary-Shattered/dp/1501187546/ref=asc_df_1501187546?mcid=75fa0e648f583580bd861cb23785686f&th=1&psc=1&tag=googshopuk-21&linkCode=df0&hvadid=697226571748&hvpos=&hvnetw=g&hvrand=14422235312618330034&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9193345&hvtargid=pla-487673526367&psc=1&hvocijid=14422235312618330034-1501187546-&hvexpln=0&gad_source=1

Or this one:

Stevie Nicks Biography, Whispers Dreams

Or this one:

Hearts Bones life music, Paul Simon

00
user profile
Seller_9ImBEGqOxcZqR

They just ended the chat without resolution and marked the case as answered

00
user profile
TaylorR_Amazon

Thank you @Seller_9ImBEGqOxcZqR. I apologize for all of the back-and-forth that has lasted for some time now. I escalated this to our partner team for another review.

00
user profile
Seller_9ImBEGqOxcZqR

Thanks. Do you have a case ID? The old one is still showing as answered

00
user profile
Ken_Amazon

Hi @Seller_9ImBEGqOxcZqR,

The escalation team has created a new case to work with you on this issue. Please review your case log for case 12303735482 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Best Regards,

Ken

00
user profile
Seller_eX5PU1b0GGPXn
In reply to: Ken_Amazon’s post

Wow I am speechless

Could you consider selling elsewhere ?

eBay??

REGARDS

20
user profile
Seller_9ImBEGqOxcZqR

We also sell on our website but Amazon has more reach. They have now reinstated my title and given it the featured buy box which proves they were'n't even reviewing the case when they said they had (as nothing has changed). Just had to name and shame them to get them to do their job. It's a ridiculous system!

10
user profile
Seller_eX5PU1b0GGPXn

Fantastic ,glad to hear that you once again have the buy box

I totally understand what you mean

But I have sold more items elsewhere since 2024 with less stress with a lot of return buyers and no high pricing errors

Regards

20
Follow this discussion to be notified of new activity
user profile
Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

39 views
14 replies
Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
Reply
user profile
Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
39 views
14 replies
Reply
user profile

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

by Seller_9ImBEGqOxcZqR

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
39 views
14 replies
Reply
14 replies
14 replies
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user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

00
user profile
Seller_9ImBEGqOxcZqR

My title is a fictionalised biography by a rock star (Uriah Heap) Here's a rock star's biography being sold at way above my title's price. Why isn't this title also deactivated?

https://www.amazon.co.uk/Heroin-Diaries-Year-Anniversary-Shattered/dp/1501187546/ref=asc_df_1501187546?mcid=75fa0e648f583580bd861cb23785686f&th=1&psc=1&tag=googshopuk-21&linkCode=df0&hvadid=697226571748&hvpos=&hvnetw=g&hvrand=14422235312618330034&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9193345&hvtargid=pla-487673526367&psc=1&hvocijid=14422235312618330034-1501187546-&hvexpln=0&gad_source=1

Or this one:

Stevie Nicks Biography, Whispers Dreams

Or this one:

Hearts Bones life music, Paul Simon

00
user profile
Seller_9ImBEGqOxcZqR

They just ended the chat without resolution and marked the case as answered

00
user profile
TaylorR_Amazon

Thank you @Seller_9ImBEGqOxcZqR. I apologize for all of the back-and-forth that has lasted for some time now. I escalated this to our partner team for another review.

00
user profile
Seller_9ImBEGqOxcZqR

Thanks. Do you have a case ID? The old one is still showing as answered

00
user profile
Ken_Amazon

Hi @Seller_9ImBEGqOxcZqR,

The escalation team has created a new case to work with you on this issue. Please review your case log for case 12303735482 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Best Regards,

Ken

00
user profile
Seller_eX5PU1b0GGPXn
In reply to: Ken_Amazon’s post

Wow I am speechless

Could you consider selling elsewhere ?

eBay??

REGARDS

20
user profile
Seller_9ImBEGqOxcZqR

We also sell on our website but Amazon has more reach. They have now reinstated my title and given it the featured buy box which proves they were'n't even reviewing the case when they said they had (as nothing has changed). Just had to name and shame them to get them to do their job. It's a ridiculous system!

10
user profile
Seller_eX5PU1b0GGPXn

Fantastic ,glad to hear that you once again have the buy box

I totally understand what you mean

But I have sold more items elsewhere since 2024 with less stress with a lot of return buyers and no high pricing errors

Regards

20
Follow this discussion to be notified of new activity
user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

00
user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

00
Reply
user profile
Seller_9ImBEGqOxcZqR

My title is a fictionalised biography by a rock star (Uriah Heap) Here's a rock star's biography being sold at way above my title's price. Why isn't this title also deactivated?

https://www.amazon.co.uk/Heroin-Diaries-Year-Anniversary-Shattered/dp/1501187546/ref=asc_df_1501187546?mcid=75fa0e648f583580bd861cb23785686f&th=1&psc=1&tag=googshopuk-21&linkCode=df0&hvadid=697226571748&hvpos=&hvnetw=g&hvrand=14422235312618330034&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9193345&hvtargid=pla-487673526367&psc=1&hvocijid=14422235312618330034-1501187546-&hvexpln=0&gad_source=1

Or this one:

Stevie Nicks Biography, Whispers Dreams

Or this one:

Hearts Bones life music, Paul Simon

00
user profile
Seller_9ImBEGqOxcZqR

My title is a fictionalised biography by a rock star (Uriah Heap) Here's a rock star's biography being sold at way above my title's price. Why isn't this title also deactivated?

https://www.amazon.co.uk/Heroin-Diaries-Year-Anniversary-Shattered/dp/1501187546/ref=asc_df_1501187546?mcid=75fa0e648f583580bd861cb23785686f&th=1&psc=1&tag=googshopuk-21&linkCode=df0&hvadid=697226571748&hvpos=&hvnetw=g&hvrand=14422235312618330034&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9193345&hvtargid=pla-487673526367&psc=1&hvocijid=14422235312618330034-1501187546-&hvexpln=0&gad_source=1

Or this one:

Stevie Nicks Biography, Whispers Dreams

Or this one:

Hearts Bones life music, Paul Simon

00
Reply
user profile
Seller_9ImBEGqOxcZqR

They just ended the chat without resolution and marked the case as answered

00
user profile
Seller_9ImBEGqOxcZqR

They just ended the chat without resolution and marked the case as answered

00
Reply
user profile
TaylorR_Amazon

Thank you @Seller_9ImBEGqOxcZqR. I apologize for all of the back-and-forth that has lasted for some time now. I escalated this to our partner team for another review.

00
user profile
TaylorR_Amazon

Thank you @Seller_9ImBEGqOxcZqR. I apologize for all of the back-and-forth that has lasted for some time now. I escalated this to our partner team for another review.

00
Reply
user profile
Seller_9ImBEGqOxcZqR

Thanks. Do you have a case ID? The old one is still showing as answered

00
user profile
Seller_9ImBEGqOxcZqR

Thanks. Do you have a case ID? The old one is still showing as answered

00
Reply
user profile
Ken_Amazon

Hi @Seller_9ImBEGqOxcZqR,

The escalation team has created a new case to work with you on this issue. Please review your case log for case 12303735482 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Best Regards,

Ken

00
user profile
Ken_Amazon

Hi @Seller_9ImBEGqOxcZqR,

The escalation team has created a new case to work with you on this issue. Please review your case log for case 12303735482 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.

Best Regards,

Ken

00
Reply
user profile
Seller_eX5PU1b0GGPXn
In reply to: Ken_Amazon’s post

Wow I am speechless

Could you consider selling elsewhere ?

eBay??

REGARDS

20
user profile
Seller_eX5PU1b0GGPXn
In reply to: Ken_Amazon’s post

Wow I am speechless

Could you consider selling elsewhere ?

eBay??

REGARDS

20
Reply
user profile
Seller_9ImBEGqOxcZqR

We also sell on our website but Amazon has more reach. They have now reinstated my title and given it the featured buy box which proves they were'n't even reviewing the case when they said they had (as nothing has changed). Just had to name and shame them to get them to do their job. It's a ridiculous system!

10
user profile
Seller_9ImBEGqOxcZqR

We also sell on our website but Amazon has more reach. They have now reinstated my title and given it the featured buy box which proves they were'n't even reviewing the case when they said they had (as nothing has changed). Just had to name and shame them to get them to do their job. It's a ridiculous system!

10
Reply
user profile
Seller_eX5PU1b0GGPXn

Fantastic ,glad to hear that you once again have the buy box

I totally understand what you mean

But I have sold more items elsewhere since 2024 with less stress with a lot of return buyers and no high pricing errors

Regards

20
user profile
Seller_eX5PU1b0GGPXn

Fantastic ,glad to hear that you once again have the buy box

I totally understand what you mean

But I have sold more items elsewhere since 2024 with less stress with a lot of return buyers and no high pricing errors

Regards

20
Reply
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