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Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

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14 replies
Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
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Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
39 views
14 replies
Reply
14 replies
user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

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Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

39 views
14 replies
Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
Reply
user profile
Seller_9ImBEGqOxcZqR

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
39 views
14 replies
Reply
user profile

Product incorrectly deactivated due to high prcing error. Almost all other products have lost the Featured Offer

by Seller_9ImBEGqOxcZqR

I am the publisher and printer of a range of books. I am the only first tier seller of these books (other shops can order from myself and resell). I sell the books on Amazon for the RRP. The only other place to buy these books directly is from my website which also sells at RRP. Amazon has decided that almost all my books are priced too highly. I have explained that these are short run books, handbound, printed and finished in the UK, they cannot, therefore, be compared to "similar" books mass produced in China. One book has even been deactivated due to high price; it has no reference prices available in the Pricing Health section of my account. The only other offers for all of these books are second hand copies. I have stated that I don't think new books should have to be priced competitively with second hand books. I have asked Amazon to review. They have told me that the high pricing error is correct. I have asked how they worked that out and they have said they can't tell me. They have told me that although they do not know why the product is flagged as a high pricing error or how it is worked out, they do know that it is correct as Amazon never makes mistakes!

Seller Support case ID 12114572502

See screenshot.

img

Tags:Buy Box, Compliance, Feature Offer, Listing deactivated, Pricing
10
39 views
14 replies
Reply
14 replies
14 replies
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TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

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user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

00
user profile
TaylorR_Amazon

Hello @Seller_9ImBEGqOxcZqR, I am reviewing your case now. I see that it is still open pending a response from you in the meantime. Thank you!

00
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