I’m hoping someone (or an Amazon mod) can help because I’m stuck in a loop.

My Amazon UK seller account is deactivated, but my Account Health Rating is 200 and I’m showing 0 issues across policy compliance. In Performance Notifications, Amazon states my account remains deactivated due to unresolved policy violations dated 2020-01-08 (Seller Fulfilled Performance).

I’ve already:

• Completed identity verification (documents accepted)
• Submitted an appeal through the Account Health deactivation banner
• Prepared a Plan of Action addressing the 2020 seller-fulfilled performance issue

Here’s the issue: Amazon is also replying that I’m submitting appeals in the incorrect place and telling me to appeal through “Next steps” next to the violation.

But I cannot see any active violation or any “Next steps” link for 2020 anywhere in Account Health — the only thing available to submit is the general deactivation appeal banner at the top. So Amazon is directing me to a pathway that doesn’t exist on my account, which makes it impossible to do what they’re asking.

Questions:

Where exactly can I view and resolve a historic enforcement from 2020-01-08 if Account Health shows 0 issues?

How do I access the specific “Next steps” appeal route Amazon keeps mentioning when the “violation” isn’t visible?

Can an Amazon mod help surface the original case ID / enforcement details / affected ASIN(s) tied to 2020-01-08 so I can submit the correct appeal in the correct place?

Thanks in advance — would really appreciate any guidance from sellers who’ve dealt with historic enforcement blocks