Disbursements - an unexpected error has occured
Disbursements - an unexpected error has occured
11 replies
Seller_uBuqlxbTdzcn2
Yes me, I just came to see if anyone else has it.
Have you been able to do it yet?
Seller_ExO2KKCwIDvij
I was getting the same error yesterday. Managed to successfully disburse with the mobile app however.
Seller_uPuf4V7GDz2aH
Yes I also had this error. Can confirm using the mobile app to request a disbursement still works.
Seller_pQ1d7zlEoylAI
We still have it.
We don't use the mobile app, is it a specific app or just the standard amazon app?
regards
Seller_uPuf4V7GDz2aH
It is called Amazon Seller and I highly recommend getting it if you have not already downloaded it. It is not the same as the regular Amazon app. Search Amazon Seller in app store and you should find it.
Seller_IljBdhWypMNhx
mobile app request does not work for us at all, it just gone into a loop. Whereas we sometimes get the same error as OP and if you refresh the screen a few times, sometimes it will let you request funds.. sometimes you have to come back later on.
Seller_32sM2OV1LHac8
I have had this, but I found logging out and logging back in cured it
Seller_P0eCJ6j27WiQu
Have you been able to resolve it? I am still getting the same error.
Manny_Amazon
Hi @Seller_pQ1d7zlEoylAI.
It has been a couple days since you've updated us on this. Are you still having this issue? If so, please create a case with Seller Support for further troubleshooting. If your case resolves and you have any follow up questions, please share the case ID with me here, and I'll review to see what options exist for escalation.
Regards,
- Manny
Seller_kD5w6enmERDgk
Hi
I had this issue for a couple of goes, however I refreshed the browser page (top left arrow circle) and then worked ok
Went on for a couple of days but fine now, might have been a cookie error in my browser ?
Hope this helps
