Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?
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Seller_acDyWRPkKxpFf

Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?

What does the solution 'reconciled' mean for items that are returned with the reason 'damaged by customer' and marked as unsellable?

We sell quilted baby play mats, and have had 2 returned as unsellable with the reason 'damaged by customer'. The solution is marked as 'reconciled'.

What does this mean? Who pays for the damaged item?

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Spencer_Amazon
In reply to: Seller_acDyWRPkKxpFf’s post

Hello @Seller_acDyWRPkKxpFf,

Have you raised a case with Seller Support? If so, you can share the case ID with me and I gladly look into it.

Regards, Spencer

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