Hi all,
I believe many might have faced a similar issue before so need the community help on this.
I have a branded product from "Brand A" which I want to sell on Amazon. But that product for some reason is registered under a brand "B".
When I entered the UPC code of the product the amazon catalogue matches it with the ASIN xxxxxxx which is registered under the brand B even though product is belong to brand A.
I bought the product from a very well known and authorised wholesaler in UK, but even after providing the invoice etc Amazon has completely failed to resolve the issue.
The case I opened is : 11037000002.
All I get from the amazon is the following response:
Thank you for your application to sell Brand B (which is wrong) products.
We have reviewed the documentation you provided and determined that it does not meet our requirements for the following reasons:
File name: invoice from supplier
-- We were not able to match the product on your invoice with what you are applying to sell. You must provide an invoice with a model number, product name or UPC that reflects brand B products.
Can someone guide on this how can I resolve this issue please?
Amazon support is utterly pathetic and non serious in resolving the issues.
Thanks in advance.
