Order Cancellation Without Us Knowing Major Issue - Question (if buyers payment doesn't go through - we have a problem)
Hello.
This has been an issue for us for a while now. I was wondering what you guys do in this kind of situation, or if you are even aware this is happening.
So basically you know when an order is under “pending”, sometimes it takes hours, days, etc for the order to go through and appear under “Unshipped”. However, I do notice that sometimes the pending orders get cancelled e.g. if the buyer’s bank rejects the payment etc (probably amongst other reasons), however when this happens, we are not notified of any cancellation request and the orders simply appear under “Cancelled” on Amazon.
We deal with a lot of orders, so it’s almost impossible to keep track of what ones we cancel ourselves/what buyers request to be cancelled and those that are cancelled without us being aware. So this results in 100s of items sitting on our shelves not even being listed for sale on Amazon anymore. It’s a major issue and the only thing I can think of is to go through all our cancellations like once a year and try to figure out what stuff we still have in stock. Not a very efficient way of doing things.
Also you’d think the rejected payment or whatever causes it would be rare, but it’s not, so we definitely have a lot of stuff just sitting in storage for no reason at all. It’s a major headache so I really hope there is an easier way of figuring out what we need to put up for sale again/restock - so we only have stuff on the shelves that is up for sale.
Seller_7VbclcPFFRTnc
now that the cancellation system has changed, if you go to manage orders and click on the cancelled tab, it shows in a yellow box if its a customer requested cancellation
the rest should be cancelled due to non payment
7 replies
Seller_esvgLzKXw2YAl
I can’t really see how this is a major problem to be honest.
There is no money problem with this kind of thing as it’s not paid until the order changes from pending.
If your FBA, there is literally nothing that you can do about it at all anyway. Stock moves into pending and comes back out of it fairly regularly.
But unless you have very low stocks ie. 1/2 items on a listings, then it really shouldn’t be an issue.
I suppose that if your FBM, you could take a chance and relist items, but if you do that and an order comes through, and the prior pending comes through, you have a problem.
