New Bank Account validation failed again and again!
I can't add a new bank account to my account for my deposit. Every time I tried, it says 'New Bank Account validation failed!'
I've called 9 times in the past month, but no one seems to be able (or willing) to help me. This is a simple operation, and I cannot understand why no one can assist me. Every ticket that has been opened has gone unanswered. I need someone from Amazon with a certain level of access to enter the information for me, apparently.
Each time I open a case, a technician on the other side just closes it after providing a robotic answer. I need someone to enter the information for me; it really seems like a super common bug according to many forum topics in the past months.
I'm genuinely concerned that my account will be closed due to this bug that Amazon can't seem to help me with. Can someone truly help me? Seems unnacceptable that I cant do such a simple operation. I'm the owner of the account, and Amazon made many deposit in the past, before this new law (INFORM Consumers Act) that require of me to re-enter everything.
I opened this case : ID 14874142781
@Sandy_Amazon @Steve_Amazon @Cooper_Amazon @CR_Amazon @Rose_Amazon @Troy_Amazon @Atlas_Amazon @Sonny_Amazon
Is it possible to escalate this to a supervisor, so the bank account can be added successfully by someone who can help me. I made numerous attempts without resolution.
PS : I'm from Canada if that can help.
8 replies
Seller_rI7BZIczK8iAC
Did you verify if your "Legal Entity" and "Official Registered Address" in your seller account do match EXACTLY with the name in your bank account?
Stevie_Amazon
Hi there @Seller_TqEvydwGf3jUQ,
I hope this finds you well!
"I've called 9 times in the past month, but no one seems to be able (or willing) to help me. This is a simple operation, and I cannot understand why no one can assist me. Every ticket that has been opened has gone unanswered. I need someone from Amazon with a certain level of access to enter the information for me, apparently."
I understand you have recently run into an error when attempting to proceed with the bank account verification for compliance with the INFORM Consumers Act. I do apologize for the frustration that has come with this error.
I made outreach to the Account Health Support team and was able to confirm your verification was successful. If you have not yet received a notification for this, please continue to check all e-mails, performance notifications, and case logs for the confirmation and feel free to update this thread and let us know.
If you run into further issues, do not hesitate to reach out. The Forums community and I are here to support you.
Stevie
