The business customer purchased 7 x Single Lyla Divan Beds (Order ID: 203-9367281-6613100) from us on Mon, 20 Jan 2025, 13:50 GMT.
This order due to its exclusive quantity was made to manufacture and we confirmed all the details like color and size selection etc. from the customer via Buyer Seller Messages to avoid any confusion also informed customer that this would be delivered via our Inhouse delivery team. (Note: the customer selected 3FT Single Size of the Beds while placing the order and can be confirmed from order details) See Below
We manufactured the order and when dispatched informed the customer regarding the delivery date as well. We also provided customer and amazon with the proof of delivery document as well which consists of Customer signature, GPS Location and Pictures of products at customer postcode premises. See below the delivery date and proof of delivery message in amazon buyer seller messages. Also attaching the proof of delivery document here for better understanding.
The customer out of no where claimed that they ordered double beds and opened A-Z Claim. However in the first image we confirmed all the order details from customer along with the size i.e.. 3FT Single and the customer also confirmed. However also attaching the Order Detail Page Image where customer selected the size variation as "3FT Single" highlighted in red at the bottom.
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After all these proofs and documentation amazon not only refunded the customer but also denied my claim as well and sided with the customer who bought the wrong size. The customer is not returning the 7 x beds to our return address as this was customer fault by selecting the wrong size at checkout..
I request you to please look into in and the A-Z Claim and ODR should not be counted against us.
Please see all attached proofs
Thank You!
