What happens when a item gets returned
hi everyone , I’m new to selling on here done markets and other selling sites for nearly 20 years but there’s a lot more to amazon then the other selling sites … my question is I had a balance that said was going to be paid in my bank on 15th July now the figure has got less the past 2 days and I have had a couple of returns is this the reason?but I have funds in my account reserve so I would of thought it would come off that balance also I use fullifiment by Amazon so does that mean the item gets returned to them and added back to my inventory, or do I have to do something ? thanks in advance for any help I no peoples time is precious !
2 replies
Seller_77IcbQKVGdZo0
If you are a FBA seller then your item gets returned to Amazon and the refunds get taken out of your funds and this lowers your current disbursement amount.
The refunds normally are done when the item is sent back to Amazon. As a customer I get my refund a few hours after I drop the return at a Evri parcel shop. The actual item itself can take a few days to get back to Amazon and they then either put it back in stock or make it unfulfillable and you have to either recall it or dispose of it. If it does go back into stock Amazon can charge a fee to do this.
If the return never makes it back to Amazon then Amazon will normally reimburse you after 45 days.
You can check your customer return report in the Amazon fulfilment reports to see if the return has actually been received back by Amazon.
Seller_EYoRmir0H5osm
thanks for your help ,doesn’t quite seem fair when there’s no problem with the product /item that the seller has to cover the cost ,I could understand if it was faulty or bad quality but just because its not right for the buyer just doesn’t seem fair, now I realise this I will probably have to slightly increase my prices to cover this, good job I found the out now so thank u so much