Urgent - Unable to access my account
Hello,
I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.
I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.
I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you
Urgent - Unable to access my account
Hello,
I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.
I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.
I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you
8 replies
Seller_6HXPDZ2n6YG3n
Can you share error message page? Also do you have authenticator password protection? If you have amazon has a bug when its come to this page i click to times backwards and asking code page is coming up.
Seller_9RDKXAw6gpunQ
HI, I have had similar issue, this happen to me in october and i was not able to access seller central , and i was sending emails to directors email. managingdirector@amazon.co.uk , describe exactly what happen to them and they will rise this case and help you , however i have opened probably 15-20 cases with them as it took them time because on the end they always responded you need to rise ticket on your account and this was not possible but in some point someone with brain picked up my email an they solved the problem as the person understood i am not able to respond over seller portal if i can not log in , it took aprox. 5 months to get my account acces and all invetory was sold and all isting needs to get back to life but at least I have my access back.
good Luck
Ezra_Amazon
Hi @Seller_BCWFo0izWSd01,
Just checking, did you hear back from the support team? Let me know if there's been any progress.
Thanks! Ezra
Seller_vf7d0eq5mZhGu
@Ezra_Amazon it's been a while since I started this discussion but there's no response from Amazon kindly have a look into this
Case ID: 10988596572
Order ID: 026-7921537-1831558
Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.
The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.
Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.
Thank you so much for your support!
Kind regards,
Anthony
Ezra_Amazon
Hi @Seller_vf7d0eq5mZhGu
To keep things organized and make sure everyone gets the right help, it’s best to comment only on threads related to the same topic. Your case is about feedback removal, which is different from the account transfer issue discussed here.
I believe this is the thread, correct? Customer accidently left a negative feedback & amazon not removing it.
A moderator will take a look. Thanks for your understanding!
Best, Ezra
Seller_vf7d0eq5mZhGu
Hello @Ezra_Amazon Thank you for your response. However, I am concerned that your colleague addressed one of my commenter's queries instead of engaging with my discussion and resolving the issue I raised. I would appreciate it if you could look into this matter.
Ezra_Amazon
Hey @Seller_vf7d0eq5mZhGu,
Please continue working directly with the moderator on your thread.
Let’s try to avoid overlapping different topics in one thread, as it can slow down the support process for everyone involved.
I really appreciate your understanding.
Best, Ezra
