The right owner withdrew the complaint but Amazon won't reinstate my account
Hello,
I have been in touch with the rights holder, and they have withdrawn their complaint. Could you please explain why the issue has not yet been resolved on your end?
Additionally, I would like to request that the current action plan be escalated, as the rights holder has directly removed the infringement.
''From the “Reactivate your account” section, I wrote to Amazon that they could verify that the brand withdrew the complaint and that my account should be reinstatement as a appeal.I also attached proof documents.However, they returned that we do not have enough information.Please help. The brand has already withdrawn the complaint itself, what more do I need to do?
Complaint ID: 14842233021
The evidence is attached.
Thank you for your prompt attention to this matter.
Sincerely,
ALL VAMOS LLC
7 replies
Seller_NbYSGJ8Tehgbv
Amazon does not have a user friendly process.
If I were you, I would make sure that the suspended ASIN is fully reinstated on your Seller Central. I know you received the retraction and even a message from Amazon but you still have the following action left.
Have you done this yet?
Once you do this, the violation should automatically disappear. And your account should automatically get reinstated. If it does not get reinstated, you can reach our to seller support again or the account health team stating that the violation is no longer there.
April_Amazon
Hello @Seller_55HetLLeP2Z8W,
Thank you for reaching out on the Forums.
I have researched your information and see that an internal team has requested a review of your account to address this situation. Once an update has been provided, I will reach out in this thread.
Thank you in advance for your patience during this process.
The forums community and I are here to support you.
April
Seller_55HetLLeP2Z8W
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Emet_Amazon
Hello @Seller_55HetLLeP2Z8W,
Thank you for following up on the situation.
These reviews are conducted by a completely separate team, we have no visibility into their processes or procedures thus we cannot provide any updates on the situation until completion. As in this situation we can confirm the review is still pending with the appropriate teams.
Once this review is completed, you will receive a performance notification in seller central regarding their outcome, we may in some situations receive an update from these teams upon completion allowing us to follow up here and offer additional support.
As mentioned at this stage since this is still pending review, you will need to continue waiting on their resolution of the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
