EFN fees being charged because of incorrect product clasification

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_tz74iYhHLULoK

EFN fees being charged because of incorrect product clasification

Hi everyone,

I’m facing an issue where some of our ASINs have been incorrectly classified as food or beverage items, which is blocking their enrollment in the Pan-European FBA program. These products are not food or beverage related, and as a result, our stock isn't being distributed properly across Europe. This has led to significantly higher fulfillment charges than usual, as the system seems to be defaulting to the European Fulfilment Network (EFN).

Has anyone else had this happen? If so, were you able to resolve the misclassification, and were you able to seek reimbursement for the incorrect fees charged? I’m looking for advice on how best to escalate this and get the fees refunded.

Any help or guidance would be much appreciated!

6 views
0 replies
Tags:Fulfilment, Shipping costs
00
Reply
0 replies
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_QY0kabZBRMucZ
user profile
Seller_8poFPfArgAZgS
user profile
Seller_m6tKaDQJCyayC