We have sent stock to the EU for years to be fulfilled by the PAN EU programme. We are registered for VAT in 5 EU countries. Over the last few months we have noticed a reduction in margins in France and Italy. Upon checking I have noticed that we are being charged the EFN fees instead of the FBA fees on some of our items but not others.

Why is this? On our best selling item we have frequently been charged 9.60 EUR on the EFN, but we should be paying closer to 6.60 EUR an item using the Pan-EU FBA programme?

Am I missing something here? Why is this happening?

Our stock held in the EU (being shipped to EU customers) is being charged an EFN fulfilment charge of €8.45, when it should be the PAN-EU FBA fulfilment charge.

With identical items (aside from colour) some are being charge the higher EFN rate of €8.45, whereas others are the lower PAN-EU FBA of €4.11. Stock is all held in the same location etc, so cannot see why there is this discrepency.

Has anyone had any experience with this. How to resolve/ will Amazon reimburse etc?

Hi everyone,

Looking for guidance on this issue. Amazon is refusing to reimburse us for Incorrect Monthly storage fees and Aged fees charged, despite providing evidence of and calculations on how much reimbursement is owed. Instead seller support persists in reimbursing only the order fees of 4.24 USD instead of the Aged fees of 439.40 USD

Repeated requests pointing towards the aged fees have been ignored. I even escalated the case, but the escalation officer admitted he had no access to the reports screen and was just forwarding the issue to another department. The other department would just paste the same response each time.

Can anyone advise me on how to get through to Amazon to get reimbursements of money owed to us please.

Kind Regards,