Amazon Seller Account Reactivation - No response from Seller Support and Amazon Team
Hello Amazon Seller Support @spencer_amazon @manny_amazon,
I have already submitted all my genuine documents and information as requested. However, I have now joined the verification call THRICE now, and all experiences were extremely disappointing.
During the first call, I waited for almost one hour and no representative joined the meeting.
For the second attempt, I properly booked an appointment two days in advance, which was scheduled for Friday at 03: 00 PM. Despite booking the appointment correctly and joining on time, no one appeared for the verification call again, even after waiting for around 30 minutes. Even today I received notification and joined the call and there is an error "Internal Error
We apologise for the inconvenience. There may be an issue processing your request at this time." and I cannot join the call. It was extremely tough for me to immediately take out time today and join the call, however, no one appeared.
I have fully cooperated with the verification process and submitted all legitimate documents requested by Amazon. This unnecessary delay by Amazon Support is preventing me from restarting my business activities and continuing my sales on Amazon.
EXTREMELY DISAPPOINTED ABOUT NEGLIGENCE AND SUPPORT from seller support team of amazon.
Amazon Seller Account Reactivation - No response from Seller Support and Amazon Team
Hello Amazon Seller Support @spencer_amazon @manny_amazon,
I have already submitted all my genuine documents and information as requested. However, I have now joined the verification call THRICE now, and all experiences were extremely disappointing.
During the first call, I waited for almost one hour and no representative joined the meeting.
For the second attempt, I properly booked an appointment two days in advance, which was scheduled for Friday at 03: 00 PM. Despite booking the appointment correctly and joining on time, no one appeared for the verification call again, even after waiting for around 30 minutes. Even today I received notification and joined the call and there is an error "Internal Error
We apologise for the inconvenience. There may be an issue processing your request at this time." and I cannot join the call. It was extremely tough for me to immediately take out time today and join the call, however, no one appeared.
I have fully cooperated with the verification process and submitted all legitimate documents requested by Amazon. This unnecessary delay by Amazon Support is preventing me from restarting my business activities and continuing my sales on Amazon.
EXTREMELY DISAPPOINTED ABOUT NEGLIGENCE AND SUPPORT from seller support team of amazon.
9 replies
Seller_P0y37iiwXYrDK
@Sarah_Amzn
@Ezra_Amazon
@Julia_Amazon
@Simon_Amazon
@Ash_Amazon
@CR_Amazon
Can you please help me with this case. Due to delays I am loosing my business and extremely stressed out.
Levi_Dylan_Amazon
Hello @Seller_P0y37iiwXYrDK,
Thank you for reaching out on the forums regarding the issues you are experiencing with joining the video verification call.
I have already submitted all my genuine documents and information as requested. However, I have now joined the verification call THRICE now, and all experiences were extremely disappointing.
I understand that being stuck in a loop with no clear resolution has been significantly frustrating for you, so I would like to gather more details and support you however I can.
As I don't have visibility into your account details, I will need some additional information. Can you please share a related case ID from your account? If you have taken screenshots of the errors you are seeing, please be sure to attach them to the case you share with me so I can pass everything over to the appropriate team.
If you have the opportunity to join the video call in the meantime, I suggest you are logging in with the primary account user credentials and review this discussion I created that has tips and tricks to ensure your verification call goes smoothly:
-Tips to Prepare for Your Identity Verification Video Call
In my post above, I included a link to the US Complete your identity verification video. For your reference, here is the UK video link:
-Complete your identity verification
I hope this is helpful, and I look forward to your reply so we can work toward a resolution. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_j30KQjgEjnF6v
[Moderator Edit: removed inappropriate commentary]
Seller_P7ipKHTCVrmal
Hi Is there been any update in your case, i am facing the same issue but the link that i have cant be accessed at all, despite all the case ID no one is helping or replying be and the verification team is giving the same link to me despite us showing the error message everytime
