Review Removal Request Concerning Shipping Issue
Hello,
I’m seeking assistance from Community Managers regarding a review that discusses a shipping matter, which is beyond our control as an FBA seller. The review reads:
"The product did not arrive at my house"
(with an attached image of a mailbox area).
While we empathise with the customer’s disappointment, this review pertains to a delivery issue and not the product itself. As per the Community Guidelines, such reviews are off-topic.
I’ve already:
- Submitted a case with Seller Support (Case ID: 10669397172).
- Reported the review using the "Report" button, citing it as Off-topic/Not about the product.
Could you please review this case further for its removal?
Thank you in advance for your time and support!
4 replies
Seller_kHyn9mpcWBOi0
Hello @Julia_Amazon @Sarah_Amzn @Ezra_Amazon @Roberto_Amazon @Angie_Amazon @JiAlex_Amazon
I saw from this thread that I need to tag the Forum's Community Managers for assistance with reviewing my case. The case ID is: 10669397172, and it concerns a review related to a shipping issue as specified above.
Could you please assist with investigating this further and reviewing it for potential removal?
Thank you very much for your attention and support.
Ezra_Amazon
Hi @Seller_kHyn9mpcWBOi0,
Thanks for your post on the Forums, and sorry for getting back to you late.
Following your message, I contacted our partner team about the product review in question. They've reviewed the case and have confirmed that the review has been removed.
The change should be visible on the website shortly. Could you please check and let me know if you see the update on your side?
Thanks, Ezra
