Well, I never thought I'd see this

Lodged an appeal yesterday. Then, just now …

"Hello,

Thank you for taking the time to provide us with additional information regarding the claim on order 203-3745702-xxxxxxx. Upon further review, we have decided to reverse our original decision. We have credited xxx GBP (full amount of sale) to your account and your Order Defect Rate will be updated within 48 hours to reflect this change."